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Crashes

New Here ,
Oct 12, 2019

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Hi...

I bought Adobe Photoshop element from Amazon on line. I am done installed, after I am open one time to try, I can't open anymore because of crashes. 

I am use Window 10 on my laptop.

please help !

 

[Moved from generic Start/Help forum to the specific Program forum... Mod]
[To find a forum for your program please start at https://community.adobe.com/]

 

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Crashes

New Here ,
Oct 12, 2019

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Hi...

I bought Adobe Photoshop element from Amazon on line. I am done installed, after I am open one time to try, I can't open anymore because of crashes. 

I am use Window 10 on my laptop.

please help !

 

[Moved from generic Start/Help forum to the specific Program forum... Mod]
[To find a forum for your program please start at https://community.adobe.com/]

 

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Oct 12, 2019 0
Adobe Community Professional ,
Oct 13, 2019

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Are you able to open the Welcome Screen? Which program crashes - the editor or the organizer?  Are you getting any error messages?  If so, please post a screenshot.

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Oct 13, 2019 0
Adobe Employee ,
Oct 13, 2019

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Hello,

 

We understand this would’ve been a frustrating experience for you, so please accept our sincere apologies for the inconvenience you had to face.

 

Please let us know what all third party plugins are installed on your system. Also, please perform the following steps and let us know if this resolves the issue:

  1. Quit the application
  2. Navigate to “C:\Program Files\Adobe\Photoshop Elements 2020”
  3. Locate the ‘Plug-Ins’ folder and prefix ~ before its name (i.e. rename the folder to ~Plug-Ins)
  4. Launch the application

 

Feel free to reach out to me if you need any further assistance.

 

Thanks,

Medha

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Oct 13, 2019 0
New Here ,
May 18, 2020

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I installed Photoshop Elements Ok. When I click photo Editor it attempts to open but instantly closes. I did have PS2014 installed on the system once. After uninstalling all Adobe products and deleted Adobe folders and removed Adobe from the registry I get the same results. I renamed the Photoshop Elements 2020 as mentioned above. Today is Monday May 18th and I purchased the product over the weekend. This is a brand new install.

 

Thank you,

Chris

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May 18, 2020 0