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Deactivate Elements 12 without it being installed

Explorer ,
Mar 25, 2019

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I bought Elements 12 several years ago, activated it, then uninstalled it because I wasn't going to use it. I didn't realize I needed to deactivate it when uninstalling it. I recently sold the software but the person who bought it said they couldn't use it since I had activated it. I see it listed under my products at Adobe.com but I don't see any way to deactivate it following instructions in Adobe's help section. It says I need to click, "manage plans" but there's no option for that. How can I get it deactivated?

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Correct answer by hatstead | Adobe Community Professional

  wrote

I bought Elements 12 several years ago, activated it, then uninstalled it because I wasn't going to use it. I didn't realize I needed to deactivate it when uninstalling it. I recently sold the software but the person who bought it said they couldn't use it since I had activated it. I see it listed under my products at Adobe.com but I don't see any way to deactivate it following instructions in Adobe's help section. It says I need to click, "manage plans" but there's no option for that. How can I get it deactivated?

Suggest that you contact Adobe:

Contact Customer Care

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Deactivate Elements 12 without it being installed

Explorer ,
Mar 25, 2019

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I bought Elements 12 several years ago, activated it, then uninstalled it because I wasn't going to use it. I didn't realize I needed to deactivate it when uninstalling it. I recently sold the software but the person who bought it said they couldn't use it since I had activated it. I see it listed under my products at Adobe.com but I don't see any way to deactivate it following instructions in Adobe's help section. It says I need to click, "manage plans" but there's no option for that. How can I get it deactivated?

Adobe Community Professional
Correct answer by hatstead | Adobe Community Professional

  wrote

I bought Elements 12 several years ago, activated it, then uninstalled it because I wasn't going to use it. I didn't realize I needed to deactivate it when uninstalling it. I recently sold the software but the person who bought it said they couldn't use it since I had activated it. I see it listed under my products at Adobe.com but I don't see any way to deactivate it following instructions in Adobe's help section. It says I need to click, "manage plans" but there's no option for that. How can I get it deactivated?

Suggest that you contact Adobe:

Contact Customer Care

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Mar 25, 2019 0
Adobe Community Professional ,
Mar 25, 2019

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  wrote

I bought Elements 12 several years ago, activated it, then uninstalled it because I wasn't going to use it. I didn't realize I needed to deactivate it when uninstalling it. I recently sold the software but the person who bought it said they couldn't use it since I had activated it. I see it listed under my products at Adobe.com but I don't see any way to deactivate it following instructions in Adobe's help section. It says I need to click, "manage plans" but there's no option for that. How can I get it deactivated?

Suggest that you contact Adobe:

Contact Customer Care

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Mar 25, 2019 0
Adobe Community Professional ,
Mar 25, 2019

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hatstead  wrote

Suggest that you contact Adobe:

Contact Customer Care

... and make sure to say that you just want to reset your activations or they may not offer support.

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Mar 25, 2019 0
Explorer ,
Mar 25, 2019

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Thanks. I'll do that.

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Mar 25, 2019 0