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Deactivate old computers

New Here ,
Aug 17, 2020

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Hello,

I have a problem. I want to install Adobe Photoshop elements 15 on my new computer. It has been used before but I don't have access to this computers anymore so I can't deactivate the old computers. Now, when I open Photoshop, it says that the maximum of permitted users with my serial number has been reached and that I have to deactivate the other computers to use the product.
Can you please help me?

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Deactivate old computers

New Here ,
Aug 17, 2020

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Hello,

I have a problem. I want to install Adobe Photoshop elements 15 on my new computer. It has been used before but I don't have access to this computers anymore so I can't deactivate the old computers. Now, when I open Photoshop, it says that the maximum of permitted users with my serial number has been reached and that I have to deactivate the other computers to use the product.
Can you please help me?

TOPICS
How to

Views

29

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 17, 2020 0
hatstead LATEST
Adobe Community Professional ,
Aug 17, 2020

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Suggest that you contact Adobe. If you registered the product, they may be able to help.

Click on this link and scroll to bottom left - - Individual>Sign in to contact us. Try to initiate a chat session and explain this issue to the agent.

https://helpx.adobe.com/support.html

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