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DNG converter

New Here ,
Oct 15, 2020

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Recently bought new PC (windows 10) but unable to download any version of DNG converter.                     Message appears on screen - 'cant be downloaded securely' I've tried disabling Avast security but no different. Icon is on list of apps and just spins for a couple of seconds when click on it. !!

Also when opening my Elements 13 I get message that it is in use by maximum number of computers (didnt have a chance to remove from old pc) 

Can you help ??

 

Adobe Community Professional
Correct answer by Greg_S. | Adobe Community Professional

I can't help with your download problem.  Perhaps try a different browser.  If your anti-virus has already quarantined the program, you may need to rescue it from the quarantine.

 

As for the too many computers activated problem, I suggest you chat with Adobe Support.  Go to Adobe.com and click on the blue Contact Us button under the Support menu.  They should be able to deactivate your old computers.

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DNG converter

New Here ,
Oct 15, 2020

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Recently bought new PC (windows 10) but unable to download any version of DNG converter.                     Message appears on screen - 'cant be downloaded securely' I've tried disabling Avast security but no different. Icon is on list of apps and just spins for a couple of seconds when click on it. !!

Also when opening my Elements 13 I get message that it is in use by maximum number of computers (didnt have a chance to remove from old pc) 

Can you help ??

 

Adobe Community Professional
Correct answer by Greg_S. | Adobe Community Professional

I can't help with your download problem.  Perhaps try a different browser.  If your anti-virus has already quarantined the program, you may need to rescue it from the quarantine.

 

As for the too many computers activated problem, I suggest you chat with Adobe Support.  Go to Adobe.com and click on the blue Contact Us button under the Support menu.  They should be able to deactivate your old computers.

TOPICS
Download and install, Problem or error

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Oct 15, 2020 0
Adobe Community Professional ,
Oct 15, 2020

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I can't help with your download problem.  Perhaps try a different browser.  If your anti-virus has already quarantined the program, you may need to rescue it from the quarantine.

 

As for the too many computers activated problem, I suggest you chat with Adobe Support.  Go to Adobe.com and click on the blue Contact Us button under the Support menu.  They should be able to deactivate your old computers.

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Oct 15, 2020 0
Colindav LATEST
New Here ,
Oct 16, 2020

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Thanks Greg, I'm currently in discussion with Currys/PC World as to whether there is an issue with the PC.

I've connected up my old PC so number of computers isn't a problem at the moment but I'll certainly contact Adobe as and when it's sorted.

 

Thanks again, you're the first one to show any interest. (Dell didnt want to know !)

 

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Oct 16, 2020 0