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Does Not Get Any Worse Than This

New Here ,
Nov 11, 2020

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Contacted Adobe to get some help transfering my Elements 2018 which I purchased from Adobe, to a new computer.  I don't have the original disc or "box" so they are giving me all kinds of grief.  Then, as a final straw, they say this is a "retired" product and will no longer give me any assistance.  Are you kidding?  These people have lost their way.  If they don't resolve this, it's the last Adobe product I'll ever purchase.

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Does Not Get Any Worse Than This

New Here ,
Nov 11, 2020

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Contacted Adobe to get some help transfering my Elements 2018 which I purchased from Adobe, to a new computer.  I don't have the original disc or "box" so they are giving me all kinds of grief.  Then, as a final straw, they say this is a "retired" product and will no longer give me any assistance.  Are you kidding?  These people have lost their way.  If they don't resolve this, it's the last Adobe product I'll ever purchase.

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Nov 11, 2020 0
Adobe Community Professional ,
Nov 11, 2020

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Hi

Since your question is about Photoshop Elements, I have moved this from the Photoshop forum where you posted to PS Elements.

 

No guarantee, but you can try ProDesign Tools:

https://prodesigntools.com/photoshop-elements-2018-direct-download-links-premiere.html

~ Jane

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Nov 11, 2020 0
Adobe Community Professional ,
Nov 11, 2020

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Nov 11, 2020 0
Explorer ,
Nov 12, 2020

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Yeah, it can be pretty irritating. i guess that elements has one of the WORST sopport of software from large companies on the world. After a year you are pretty much on your own. 

 

did you buy your 2018 version directly from adobe under your adobe account ? If you did that, you can sign in to your adobe account and at "orders" there should be your 2018 version with licence number. I don't know if this is also listed there is you only registered that software after buying it somewhere else. But that is the first place you should look. 

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Nov 12, 2020 0
New Here ,
Nov 12, 2020

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I finally was able to locate the purchase history and keys with no help from Adobe.  I downloaded only to learn the program won't work with the lhe latest IOS because Adobe needs to undate.  Fat chance of that happening.  I am done with Adobe, period.  

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Nov 12, 2020 0
Adobe Community Professional ,
Nov 12, 2020

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By the "latest" OS, do you mean Catalina or Big Sur (released today)? For me, personally, I did not upgrade to Catalina until last month when I knew Big Sur was close to being released. I will wait on Big Sur until the new issues get resolved.

 

Catalina is 64-bit only, and Apple kept announcing for a long time that 32-bit applications would not work with it. Apple broke this one, not Adobe. You can still run PSE 2018 if you downgrade your OS.

https://helpx.adobe.com/photoshop-elements/kb/elements-mac-64bit-compatibility.html

 

If you do decide to purchase the 64-bit version of Elements, here is the link. You might want to get the free trial first to confirm that it works, then be sure to cancel if it does not.

https://www.adobe.com/products/photoshop-elements/whats-new.html

 

When you get a new computer and new OS, it's a good idea to budget for

  • updating software that won't work anymore
    or
  • to keep your old computer and OS to continue running those applications.

 

~ Jane

 

 

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Nov 12, 2020 1
Explorer ,
Nov 12, 2020

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What do you mean not working on iOS ? elements runs only on Windows or macOS.  So i guess that you mean macOS. Indeed only versions from elements 2020 and higher will run on macOS Catalina (and Big Sur later today i think).

Tht info has been out for over a year now. And nope, adobe wil not update the 2018 or 2019 versions of elements to run under Catalina or Big Sur. Indeed, never gonna happen. 

If you want to run elements under Catalina you have to have version 2020 or higher. 

 

Indeed that is the terrible (lack of) support from Adobe for the elements software. Just a maximum of 1 year support (with almost no updates in that year). It has to be the worst supported software on the planet. 

Personally i don't advice this software to anyone anymore. There is cheaper software that does the same with much longer and better software support 

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Nov 12, 2020 0
Explorer ,
Nov 13, 2020

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" I don't have the original disc or "box" so they are giving me all kinds of grief."

 

If you can't give them any proof of purchase then I don't think it's unreasonable for them to recommend purchasing a new version. No offense intended but I can't help compare this to returning to a store 2 months later but without your receipt and then demanding that they replace your product because it's broken. How are they going to determine that you actually bought it from them?

 

Still, you obviously have an Adobe account (considering your post) and if you bought it from Adobe itself I can't help wonder what this URL shows you: https://account.adobe.com/products

 

You should be able to find your serial numbers there for any product bought from Adobe (or so I think).

 

"Then, as a final straw, they say this is a "retired" product and will no longer give me any assistance.  Are you kidding?  These people have lost their way."

 

You could of course also have done a little more research before purchasing the software and making assumptions about the warranty period. It's not as if Adobe makes a secret out of their terms of usage, you might be especially interested in item 9: "Disclaimers of Warranties". Each to their own but I actually read all of that before I upgraded to PSE 2021 so that I knew what I got myself into.

 

In the mean time I see that MacOS also got mentioned a few times and well, I don't think you can (nor should) blame Adobe for all the idiocy Apple sometimes pulls with their OS upgrades. Because trust me: it's not just Adobe here! When they updated to Catalina it caused huge problems for the audio community because...  Ableton Live, Reason, Komplete, Reaper; all major DAW's ("Digital Audio Workstations") and all companies behind them strongly recommended: "Don't upgrade to Catalina just yet!". btw: don't take my word on this, there's plenty information online to back up my claim.

 

In fact, I'd argue that because of stunts like the above companies like Adobe have little choice to restrict their warranty terms; otherwise you could be forced to have your developers apply additions to (almost) every version of your software (which will dramatically increase costs) and only because an OS developer wasn't professional (or capable?) enough to provide decent backwards compatibility.

 

(not meant to rub things in but did you know that Windows 10 can actually run software from Windows v1?  I actually tried this.. Heck, it's because of this why I also rely on FreeBSD vs. Linux; the latter often has the same nasty issues with being backwards compatbile.).

 

Now, please note... I can understand your frustration and I'm honestly not disagreeing on that with you, this is frustrating! But I also think you're blaming the wrong company here, and I base that on everything I mentioned (and experienced) above.

 

(it's not my intention to start a whole discussion so I'm leaving it here, if you do wish to discuss then feel free to drop me a personal message and I'd be happy to exchange opinions and ideas).

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Nov 13, 2020 2