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Does uninstalling require the Disk?

Participant ,
Jul 20, 2020

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A friend asked me to help.  He's trying to uninstall Elements 9.  He says when he tries to uninstall it requires the original disk.  He has lost the original disk.

 

He's computer illitrate but I've never heard of a program that requires the disk to uninstall.  So, is it true that Elements requires the original disk in order to uninstall?  If this this is true it's terrible.  I could misplace the disk and then be unable to get rid of an old program I no longer use. 

 

 

. Windows 10 -- Premiere Elements 2018 -- Photoshop CC
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How to, Problem or error

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Does uninstalling require the Disk?

Participant ,
Jul 20, 2020

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A friend asked me to help.  He's trying to uninstall Elements 9.  He says when he tries to uninstall it requires the original disk.  He has lost the original disk.

 

He's computer illitrate but I've never heard of a program that requires the disk to uninstall.  So, is it true that Elements requires the original disk in order to uninstall?  If this this is true it's terrible.  I could misplace the disk and then be unable to get rid of an old program I no longer use. 

 

 

. Windows 10 -- Premiere Elements 2018 -- Photoshop CC
TOPICS
How to, Problem or error

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Jul 20, 2020 0
Adobe Community Professional ,
Jul 20, 2020

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Go to Apps & Features in Windows 10 to uninstall. I have never heard of a requirement for a disk to uninstall.

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Jul 20, 2020 0
Adobe Community Professional ,
Jul 20, 2020

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I've never heard of that problem either. It may be that the program's uninstaller exe file has been damaged/deleted. If that is the case, one could install the program from the disc to repair the file, and then uninstall the program.

 

Presumably, he has already tried to uninstall from Apps or the Control Panel.  If so, it may be time to use the Adobe CC Cleaner app which can be found here.  It will also clean up an uninstall of Elements.  However, it requires going to a CMD prompt, so your friend may need some help.  The Cleaner is also a little confusing.  At one of the first dialog screens, you are presented with a list of programs to delete, but Elements will not show up there.  Choose Option #1 All.  That will bring up a new dialog, hopefully listing Elements 9.

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Jul 20, 2020 0
Participant ,
Jul 20, 2020

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Thanks for the information.  He's very impatient and I think he has already taken the laptop to a shop.

. Windows 10 -- Premiere Elements 2018 -- Photoshop CC

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Jul 20, 2020 0
Most Valuable Participant ,
Jul 21, 2020

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It's not unusual. Info from the original install is needed and not all installers save a copy on the computer. 

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Jul 21, 2020 0