down load fail 2020

[casman2]

when I click on the set up exe file I get error message says the installer file may be damaged and to reload it.   Not sure how to do this.    

[Nancy OShea]

1. Which Adobe app?

2. Which operating system?

3. Where did you get the installer?

[casman2]

trying to get Elements 2020.   I payed for it and did the down load.   I'm working in windows 10.   You asked where I got the installer?  I did not down load a installer, thought it would be in the Elements down load.  No where does it say I need another down load

[Nancy OShea]

Try disabling your anti-virus.  See links below for more details on Photoshop Elements.

• https://helpx.adobe.com/download-install/using/download-install-photoshop-elements.html
• https://www.adobe.com/products/elements-family/photoshop-elements/tech-specs.html