Download und Installation von Photoshop Elements 2019

New Here ,
Jan 23, 2021 Jan 23, 2021

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Im April 2019 haben wir Photoshop Elements 2019 als Upgrade von Photoshop Elements 2015 erstanden und auf einem Laptop installiert.

Da wir nun einen neuen Laptop gekauft haben, würden wir Photoshop Elements 2019 nun gerne auf dem neuen Gerät installieren.

Die im April 2019 abgelegte ZIP-Datei können wir nicht mehr öffnen. Fehlermeldung: ZIP-Ordner ist ungültig.

Über das Konto bei Adobe konnten wir die Installationsdatei (2'490 KB) downloaden. Beim Ausführen dieser Datei erscheint dann eine Meldung, dass man den Internet Explorer 11 installieren müsse. Schon das ist ziemlich erstaunlich, promoted Micorsoft doch den Webbrowser Edge. Zudem erhalten wir die Systemmeldung: "Sie müssen die neuesten Updates für Windows und/oder Ihre Adobe-Programme installieren."

Kann es sein, dass Photoshop Elements 2019 bei Adobe gar nicht mehr zum download bereitsteht?

Welche Optionen bleiben uns?

Vielen Dank für allfällige Tipps.

Cheers, Heugi

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Most Valuable Participant ,
Jan 23, 2021 Jan 23, 2021

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Adobe has removed ALL public download links for serial number programs
-links are ONLY available to someone who purchased a download from Adobe
.
For serial number programs you may download ONLY if you bought direct from Adobe via download
-Log-in to your Adobe account and click this link https://account.adobe.com/products
--click Order history on the left and then the link to your order that will show on the right
--and finally click the link "Downloads and serial numbers" that will appear
---as always, write the serial number in a text file AND copy that text file and the
---download file(s) to an external drive (or two) to be sure you have what you need
-if you did not buy direct from Adobe via download you must find your original install
-if you have an Education or volume license you MUST use your original media
--the link for an Education or volume license download is not available at all
-if you bought a disc and don't have a drive you will need to buy an external USB drive
-if you bought and lost a disc Adobe does not provide a replacement via download
-if you bought a download from a 3rd party vendor you will need to contact that vendor
.
When you have a download, ALWAYS copy it to at least one external device
-a usb flash drive or hard drive, or write to a CD or DVD
-plus a text file containing your serial number

 

You will also need your previous serial number to enter as proof of updating

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New Here ,
Jan 28, 2021 Jan 28, 2021

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Hello

What I could do so far:

Log-in to your Adobe account and click this link https://account.adobe.com/products
--click Order history on the left and then the link to your order that will show on the right
--and finally click the link "Downloads and serial numbers" that will appear.

A file with the name "PhotoshopElements_2019_LS30_win64 (2).exe" is getting downloaded without any problem.

When i start the downloaded exe-file, a new window gets opened where I have to sign in the Adobe account. After entering email-adress and password I got the following message (translated from german):

"You need to install the latest updates for Windows and / or your Adobe programs.
Captcha verification failed."

Well, there is actualy no chance to enter any captcha information on the sign-in screen. 

I am using:

- Microsoft Windows 10 Pro

- Internet Explorer 11 (downloaded and installed only because Adobe tells me to)

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New Here ,
Mar 03, 2021 Mar 03, 2021

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I am having the same problem right now, too.

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