Editor won't open

[Nicole Burony]

I just recently updated my mac to most recent version and I am now unable to open photoshop elements editor.  I have tried uninstalling/reinstalling.  Can someone help me how I might fix this?

[Phinny]

Did you "update" your Mac or install the most recent "upgrade" (Catalina).  Also need to know which version of Photoshop Elements you're having trouble with. 

[Nicole Burony]

Yes, I believe I updated my Mac to Catalina.  I am using PE 19.  I love this app and hoping i'll still be able to use it.  I've tried so many things but can't seem to make it load.  It spins for a bit, but then does nothing/stalls

[Phinny]

As I understand it, PSE 2019's 32 bit installer is not campatible with 64 bit Catalina and likewise with any/all other 32 bit applications you currently use.  You'll need to upgrade to PSE 2020 to continue using the app.  It's always advisable to read up on Mac OS X releases before installing them.  

[Peru Bob]

PSE 2019 is not compatible with Catalina.

Either roll back your operating system or do as Phinny suggested and upgrade to PSE 2020.

[Medha_Sharma]

Hello,

Could you please try the steps mentioned here? Feel free to reach out to me if you need any assistance.

Thanks,

Medha

[Nicole Burony]

Hi, I tried the above solution but think I am having problems.  My Terminal gave me an error message: (I blocked out the last 7 digits of the serial hoping for privacy.  Do you any any further suggestions?  I think I was SO close.  I tried it more than once, and the first time I even got asked for a password, but then it came back file not found.  I'd appreciate any further help you can provide me.

Last login: Mon Nov  4 17:18:18 on ttys000

The default interactive shell is now zsh.

To update your account to use zsh, please run `chsh -s /bin/zsh`.

Nicoles-iMac:~ nicoleburony$ Sudo<Path to Prtk tool>\adobe_prtk --tool=Serialize --serial=1057469298640XXXXXXX --leid=V7{}PhotoshopElements-2019-Mac-GM --regsuppress=ss

-bash: Path: No such file or directory

Nicoles-iMac:~ nicoleburony$ Nite1234

-bash: Nite1234: command not found

Nicoles-iMac:~ nicoleburony$ 

[Medha_Sharma]

Hi Nicole,

You're almost there! Please make one small change in the command that you're using. In the terminal, please write sudo followed by a space and then drag and drop the executable adobe_prtk file. Doing so will automatically populate the terminal with the path where the executable is located. The final command should look like this (Here /Users/labuser/Desktop/adobe_prtk is the path to the executable file). Also, the number in Red color needs to be replaced with your serial number.

sudo /Users/labuser/Desktop/adobe_prtk --tool=Serialize --serial=1057485858554544585454545 --leid=V7{}PhotoshopElements-2019-Mac-GM --regsuppress=ss 

Please let me know if you have any further questions, I shall be happy to assist you.

Thanks,

Medha

[Nicole Burony]

You're a genius!!!!!!!  thank you, I think I have it working now!

[Medha_Sharma]

Happy to help!