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Element 2020 Organizer search feature

Community Beginner ,
Dec 04, 2019

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I have downloaded Elements 2020 as a trial, to see what is better than 2018. When I do a seach in Organizer it brings up the search results but when I go to switch to grid mode it freezes and I have to shut the programn down.

I have 2018 and it works fine on the same system.

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Bug, Organizer, Problem or error

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Element 2020 Organizer search feature

Community Beginner ,
Dec 04, 2019

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I have downloaded Elements 2020 as a trial, to see what is better than 2018. When I do a seach in Organizer it brings up the search results but when I go to switch to grid mode it freezes and I have to shut the programn down.

I have 2018 and it works fine on the same system.

TOPICS
Bug, Organizer, Problem or error

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219

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Dec 04, 2019 0
Adobe Community Professional ,
Dec 04, 2019

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What OS are you using?  How large is your catalog? 

What happens if you turn off all auto-analysis in Edit>Preferences?Media Analysis? 

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Dec 04, 2019 0
Community Beginner ,
Dec 05, 2019

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I am using win 10 1903  my catalog has 83925 items. It still happens when I turn off all auto analysis . I am accessing the exact same images with the 2018 version and it is working fine. It is just that all the tags I have added with the 2020 version are not present when I open the catolog again in the 2018 version.

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Dec 05, 2019 0
Adobe Employee ,
Dec 06, 2019

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Hi Raven,

Which graphics card are you using on your system?

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Dec 06, 2019 0
Community Beginner ,
Dec 06, 2019

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I am using Nivdia Geforce GTX 1060 3GB with studio driver 431.86

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Dec 06, 2019 0
Community Beginner ,
Dec 06, 2019

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Here is a brief summary of my system

 

Operating System
Windows 10 Pro 64-bit
CPU
Intel Core i5 @ 2.80GHz 26 °C
Coffee Lake 14nm Technology
RAM
16.0GB Dual-Channel Unknown @ 1064MHz (15-15-15-36)
Motherboard
Gigabyte Technology Co. Ltd. H370 AORUS GAMING 3 WIFI-CF (U3E1) 26 °C
Graphics
Acer G215HV (1920x1080@60Hz)
Intel UHD Graphics 630 (Gigabyte)
3071MB NVIDIA GeForce GTX 1060 3GB (EVGA) 30 °C
ForceWare version: 431.86
SLI Disabled
Storage
465GB Seagate ST95005620AS (SATA ) 22 °C
931GB Western Digital WDC WD10JPVX-75JC3T0 (SATA ) 21 °C
931GB Hitachi HDT721010SLA360 (SATA ) 25 °C
465GB Seagate ST500DM002-1BD142 (SATA ) 22 °C
232GB NVMe Samsung SSD 970 (RAID (SSD))
931GB Intel Optane+932GBHDD (RAID )
Optical Drives
No optical disk drives detected
Audio
Realtek High Definition Audio

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Dec 06, 2019 0
Adobe Employee ,
Dec 07, 2019

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Can you please try disabling the NVIDIA graphics card and try search again?

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Dec 07, 2019 0
Community Beginner ,
Dec 12, 2019

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I disabled graphics card went with onboard graphics card same issue. My trial period here with the program is almost up. So will not be able to do much more testing. I do not wish to purchase the new version if it doesn't work.

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Dec 12, 2019 0
Raven_on LATEST
Community Beginner ,
Dec 12, 2019

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Ok I decided to give it one more try this morning. I switched to the onboard graphics card again same as before. When I performed the search and tried to switch to grid mode with the results the program worked, it didn't freeze up. I than switched back to the NVIDIA graphics card and it freezes and crashes. This time it generated a crash log and gave me an importunity to send it to Adobe. I sent the crash report so will see what happens.,

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Dec 12, 2019 1