Element 2021 keeps crashing

New Here ,
Dec 01, 2020

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I bought Elements 2021 for Mac and I never got it to open! it just crashes when I attempt to open and asks me to send report to Apple and Adobe. I am disapointed I bought the software a few weeks ago and still can't use it. Any help? Thank you

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Crash or freeze

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Adobe Employee ,
Dec 01, 2020

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Hi,

 

Sorry for the inconvenience. Can you please try a clean re-install of the application?

You can refer to this article for help - https://helpx.adobe.com/premiere-elements/kb/crash-on-launch-.html

Please let us know if this works for you.

 

Thanks,

Priyanshi

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New Here ,
Jan 17, 2021

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Hi, I am having the same issue on MAC.  PSE 2021 doesn't open at all.  

 

Tried uninstalling PSE2021using  AppCleaner application and then reinstalling but no luck. Any help would be really apreciated. 

 

ps, uninstaller under Utility didn't work, its grayed out and doesn't do any thing.

 

Thanks

 

 

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New Here ,
Jan 17, 2021

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I was told to uninstall completely, reinstall a new install file and reinstall. It worked great!

France Ouellette

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Adobe Employee ,
Feb 09, 2021

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Happy that we were able to help you resolve the issue!

 

Thanks,

Priyanshi 

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