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Elements 11 keeps crashing on Windows 7

New Here ,
May 23, 2019

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I have had this version installed on my laptop for several months now without issue.  I am running Windows 7 with PSE 11.  When I attempt to run the program, it sometimes crashes right away, sometimes the organizer looks like it is running, but I can't do anything and then it crashes.

It was running fine last week, I took my computer to work (no web access) and it worked fine for several days until Tuesday when the problem appeared.  I brought it home this morning, thinking maybe it needed web access for some stupid reason.  No difference.

I uninstalled, then rebooted and re-installed and the problem is still there.  I don't believe that anything has changed with my computer settings.

I can't upgrade to a newer version due to hardware issues on the computer I am running, and cant afford to upgrade the computer.

Help?

Adobe Community Professional
Correct answer by Peru Bob | Adobe Community Professional

Try resetting the Preferences:

Restore default preferences

Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

Note: Deleting the preferences file is an action that cannot be undone.

Do one of the following:

  • Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
  • Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

from here:

Preference file locations for Photoshop Elements and Premiere Elements

If that doesn’t work ,try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

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Elements 11 keeps crashing on Windows 7

New Here ,
May 23, 2019

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I have had this version installed on my laptop for several months now without issue.  I am running Windows 7 with PSE 11.  When I attempt to run the program, it sometimes crashes right away, sometimes the organizer looks like it is running, but I can't do anything and then it crashes.

It was running fine last week, I took my computer to work (no web access) and it worked fine for several days until Tuesday when the problem appeared.  I brought it home this morning, thinking maybe it needed web access for some stupid reason.  No difference.

I uninstalled, then rebooted and re-installed and the problem is still there.  I don't believe that anything has changed with my computer settings.

I can't upgrade to a newer version due to hardware issues on the computer I am running, and cant afford to upgrade the computer.

Help?

Adobe Community Professional
Correct answer by Peru Bob | Adobe Community Professional

Try resetting the Preferences:

Restore default preferences

Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

Note: Deleting the preferences file is an action that cannot be undone.

Do one of the following:

  • Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
  • Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

from here:

Preference file locations for Photoshop Elements and Premiere Elements

If that doesn’t work ,try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

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May 23, 2019 0
Adobe Community Professional ,
May 23, 2019

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Any clues in the Windows Event Viewer?

What Is the Windows Event Viewer, and How Can I Use It?

Errors, red flags, system messages, unusual behaviour.

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May 23, 2019 0
New Here ,
May 23, 2019

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I'm not sure what I'm looking for.  i found a few disk errors from the driver.

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May 23, 2019 0
Adobe Community Professional ,
May 23, 2019

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Try resetting the Preferences:

Restore default preferences

Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

Note: Deleting the preferences file is an action that cannot be undone.

Do one of the following:

  • Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
  • Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

from here:

Preference file locations for Photoshop Elements and Premiere Elements

If that doesn’t work ,try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

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May 23, 2019 0
New Here ,
May 23, 2019

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That hasnt worked for me.  havent rolled back the video driver

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May 23, 2019 0
New Here ,
May 24, 2019

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So, I guess I wasnt holding down the Ctrl-Alt-Shift sequence long enough.

Finally got the box to open.  tried to repair the lobrary, that didnt help.  i deleted the library and boom, I am back in business again.

Thanks for the help.

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May 24, 2019 0
New Here ,
May 23, 2019

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I did find this from the PSE Organizer folder...

0 Elements Organizer 11.0.0.0 Log (5) started 2019-05-23 20:47:16.930

       0 (+   0) Windows OS Version as reported by Qt: 0x90

       0 (+   0) Desktop Resolution: 1366 x 768 Depth: 32

       0 (+   0) Begin AMT Library calls

    1653 (+1653) End AMT Library calls

    3666 (+2013) BEGIN PtAppPreferences -> load()...

    4180 (+ 514) PtAppPreferences -> load() :: PSE installed only

    4180 (+   0) END PtAppPreferences -> load()

    4430 (+ 250) Primary Font: Myriad Web Pro

    4446 (+  16) Loading Bitmaps...

    8689 (+4243) Loading Components...

    8720 (+  31) Initializing BIB Host...

    8829 (+ 109) Initializing Bravo Components...

    8829 (+   0) Initializing ACE

    8907 (+  78) Initializing color settings

   10530 (+1623) Monitor color profile: sRGB IEC61966-2.1

   10530 (+   0) Initializing XMP

   10592 (+  62) Initializing Plug-in Host...

   10795 (+ 203) Initializing Photoshop Adapter...

   10826 (+  31) Initializing AS Host...

   10966 (+ 140) Initializing Plug-ins...

   18657 (+7691) BEGIN -> pse_util::add_mime_types

   18735 (+  78) END -> pse_util::add_mime_types

   18735 (+   0) BEGIN PtComponentLoad->InitializeAdvancedComponents()...

   18735 (+   0) Plug-ins found:

   18735 (+   0)   C:\Program Files\Adobe\Elements 11 Organizer\PhotoshopElementsOrganizer.exe (Sweet Pea 2 Adapter Plugin)

   18735 (+   0)   C:\Program Files\Common Files\Adobe\Plug-Ins\Elements 11\File Formats\Camera Raw.8bi (Camera Raw)

   18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

   18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf (PNG)

   18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf (CompuServe GIF)

   18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf (BMP)

   18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

   18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

   18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

   18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

   18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

   18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

   18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

   18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

   18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

   18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

   18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

   18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

   18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

   18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

   18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

   18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

   18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

   18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

   18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

   18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

   18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

   18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

   18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

   18735 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

   18735 (+   0)   Plug-Ins\File Formats\Pixar.8BI (Pixar)

   18735 (+   0)   Plug-Ins\Organizer Only\PhotoshopAdapter.apl (Photoshop Adapter)

   18735 (+   0) File format plug-ins:

   18735 (+   0)   Camera Raw (R: tif crw nef raf orf mrw dcr mos raw pef srf dng x3f cr2 erf sr2 kdc mfw mef arw nrw rw2 rwl iiq 3fr fff srw)

   18735 (+   0)   PNG (R: png)

   18735 (+   0)   CompuServe GIF (R: gif)

   18735 (+   0)   BMP (R: bmp rle dib)

   18735 (+   0)   Pixar (R: pxr)

   18735 (+   0) Initializing AGM

   19312 (+ 577) Initializing CoolType

   19890 (+ 578) END PtComponentLoad->InitializeAdvancedComponents()

   19999 (+ 109) System:

   20061 (+  62)   System Architecture: Intel CPU Family:6 Model:7 Stepping:10 with MMX, SSE Integer, SSE FP

   20077 (+   0) Driver versions:

   20077 (+   0)   Microsoft DirectX Version: 9.0

   20077 (+   0) Support application versions:

   20077 (+   0)   Adobe Acrobat Reader Version: Not installed

   20077 (+   0)   Adobe Acrobat Version: Not installed

   20155 (+  78) Initializing OLS

   22183 (+2028) Cleaning up old email attachments

   22261 (+  78) Initializing Controller...

   22261 (+   0) Initializing Platform...

   22261 (+   0) Initializing Threads...

   22370 (+ 109) Initializing Model...

   22370 (+   0) Begin Open Amoc Database

   27783 (+5413) End Open Amoc Database

   27908 (+ 125) Initializing Main Interface...

   31995 (+4087) Main window visible

   32463 (+ 468) Finished UI init.

   34866 (+2403) reloadNavigatorAndView() initializing for a new Search

   38797 (+3931) async request for 1892689 at index 1

   38812 (+  15) async request for 1892709 at index 2

   39224 (+ 412) App is now visible and ready for input...

  200770 (+161546) Begin PtContentbgThread() construction

  200771 (+   1) End PtContentbgThread() construction

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May 23, 2019 0