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Elements 12 Crashing when using tools on Windows

New Here ,
Jul 30, 2020 Jul 30, 2020

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This wasn't happening last week, and now suddenly whenever I go to use tools, especially the magic wand, the entire program instantly crashes. Very urgently need this fixed, ideas? 

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Crash or freeze

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Jul 30, 2020 Jul 30, 2020

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Hi there,

 

Sorry that Photoshop Elements 12 crashes while using tools on your Windows computer.

 

Would you mind checking the troubleshooting steps mentioned in this article https://helpx.adobe.com/photoshop-elements/kb/troubleshoot-system-errors-freezes-photoshop.html and let us know if that helps?

 

Thanks,

Akash

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