Elements 13 reinstalation

New Here ,
Mar 13, 2020

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Hello, have just tried to reinstall Elements 13, have got the serial number, it's years since I used the Adobe account, tried a Gmail which I presumed I would have used, they said was invalid, now I can't try another one. But I'm not sure what on earth email I would have used if not that one. Went onto the 'product' section & put in the serial number but it said it was invalid. Maybe that's cause of the other email, I don't know. How on earth do I get it onto this new laptop, my old one died? Thanks

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Adobe Community Professional ,
Mar 13, 2020

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

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New Here ,
Mar 13, 2020

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that's the point though, it's saying my Adobe I.D is invalid cause I didn't use the right email.

anyway, thanks

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Peru Bob LATEST
Adobe Community Professional ,
Mar 13, 2020

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Did you purchase it directly from Adobe?

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