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Elements 14 photo downloader not recognising camera

New Here ,
May 29, 2019

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Have upgraded computer to  Mac OS Mojave 10.14.5 and now the adobe photo downloader is not picking up my device (Nikon D750).

Have checked with Apple Support Services who conducted a screen sharing search and confirmed that computer IS recognising camera, but Elements 14 app is failing to do so. Advised to contact Adobe - tried telephoning & gave up!

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Elements 14 photo downloader not recognising camera

New Here ,
May 29, 2019

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Have upgraded computer to  Mac OS Mojave 10.14.5 and now the adobe photo downloader is not picking up my device (Nikon D750).

Have checked with Apple Support Services who conducted a screen sharing search and confirmed that computer IS recognising camera, but Elements 14 app is failing to do so. Advised to contact Adobe - tried telephoning & gave up!

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83

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May 29, 2019 0
Adobe Employee ,
May 29, 2019

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Hi Barries,

Sorry that Photoshop Elements 14 is failing to recognize your Nikon D750 using Photo downloader.

Could you please take a look at the troubleshooting steps mentioned in this discussion Elements Organizer - Photo Downloader not connecting to devices? ​and let us know if that helps?

Thanks,

Akash

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