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Elements 14 will not open

New Here ,
May 05, 2020

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I exited the program and now I can not get it to work nothing shows up

need to know how to get back into program

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Elements 14 will not open

New Here ,
May 05, 2020

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I exited the program and now I can not get it to work nothing shows up

need to know how to get back into program

TOPICS
How to

Views

66

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May 05, 2020 0
Adobe Community Professional ,
May 05, 2020

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What OS are you using?  Have you tried rebooting?  What program is not opening, the Welcome Screen, the Editor or the Organizer (or all three)?

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May 05, 2020 0
Adobe Employee ,
May 06, 2020

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Hi there,

 

Thanks for posting in Adobe forums

 

It seems you are facing issue with the launch of Adobe Elements

 

Could you please follow the steps below :


If you are using a Windows operating system

 

• Browse location C:\Program Files (x86)\Common Files\Adobe\
& C:\ProgramData\Adobe\
• Rename SLCache & SLStore to SLCache.old & SLStore.old 
• Open Control Panel >> Program & Features & repair Microsoft Visual C++
• Restart operating system & check Adobe Elements 
• When you will double clik the icon for the 1st time , give it some time to load 
• Enter you adobe id & password followed by serial number for activation .

 

If you are using a Mac operating system

 

• Browse /Library/Application Support/Adobe
• Rename SLCache & SLStore to SLCache.old & SLStore.old 
• Restart Mac
• When you will double clik the icon for the 1st time , give it some time to load 
• Enter you adobe id & password followed by serial number for activation .

 

Let us know if it helps

 

Thanks
Regards
Dhananjay Sati

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May 06, 2020 0