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Elements 15 does not recognize the printer

New Here ,
Jan 22, 2019

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When I attempt to print a photo, I receive an error message that begins:"There was an error opening your printer."

1) I have checked the printer by opening a Word doc to print with no probem.

2) I have also opened Elements 13 from a disk. No problem.

3) I have reinstalled Elements 15 from a disk. Same old problem.

Help!

John

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Elements 15 does not recognize the printer

New Here ,
Jan 22, 2019

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When I attempt to print a photo, I receive an error message that begins:"There was an error opening your printer."

1) I have checked the printer by opening a Word doc to print with no probem.

2) I have also opened Elements 13 from a disk. No problem.

3) I have reinstalled Elements 15 from a disk. Same old problem.

Help!

John

Views

188

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 22, 2019 0
Adobe Community Professional ,
Jan 22, 2019

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Jan 22, 2019 0
New Here ,
Jan 23, 2019

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Thanks, Bob.  But it did not work. Any other tips?

John

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Jan 23, 2019 0
New Here ,
Jan 23, 2019

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Got it Bob! I had exited the reg editor, not just closed the window. All is well now.

John

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Jan 23, 2019 0