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Elements 15 running slow

New Here ,
Jan 31, 2019

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So after being on hold for 35 minutes when being told the hold time was 3 minutes, the tech support at Adobe told me they can't help me and the forum is my only option for assistance. I mentioned that I have seen this problem listed elsewhere, attempted the solutions and it is still not working. I was told to post my question anyway, so here is my last option before finding another program all together.

I had purchased Elements 15 previously. It ran on my last computer fine, but that computer was damaged and I needed a new one. It is a Lenovo Ideapad 330, 8GB RAM, 64 bit operating system, Intel Core 2.20Ghz processor. I downloaded the program onto this computer and it is running slow. I open an image in Editor, and my mouse just drags along the screen, stutters, and processes take time to complete.

Any suggestions? I tried the graphics card and face recommendation tips on other forum posts.

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Elements 15 running slow

New Here ,
Jan 31, 2019

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So after being on hold for 35 minutes when being told the hold time was 3 minutes, the tech support at Adobe told me they can't help me and the forum is my only option for assistance. I mentioned that I have seen this problem listed elsewhere, attempted the solutions and it is still not working. I was told to post my question anyway, so here is my last option before finding another program all together.

I had purchased Elements 15 previously. It ran on my last computer fine, but that computer was damaged and I needed a new one. It is a Lenovo Ideapad 330, 8GB RAM, 64 bit operating system, Intel Core 2.20Ghz processor. I downloaded the program onto this computer and it is running slow. I open an image in Editor, and my mouse just drags along the screen, stutters, and processes take time to complete.

Any suggestions? I tried the graphics card and face recommendation tips on other forum posts.

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Jan 31, 2019 0
Adobe Community Professional ,
Jan 31, 2019

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What size is the hard drive and how full is it?

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Jan 31, 2019 0
New Here ,
Jan 31, 2019

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1TB and I only have only used maybe a tenth of the hard drive space currently.

I did uninstall and re-download/install the program since I commented above. This has helped but it still lags somewhat.

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