Elements 18 Closing Down

[maroon hills]

Just recently my copy of Elements 18 does not close down properly so much so that I have to close it down via the Task Manager. I have uninstalled it and reinstalled it but this makes no difference. 

I wonder if anyone out there is having the same problem and if so have they found or could they suggest a solution?

[Greg_S.]

Are you talking about the Organizer or the Editor or both?  When you uninstalled the program did you accept the option to remove all preferences?  If not, give that a shot. 

[maroon hills]

Hi Greg,

Thanks for replying. The issue that I'm talking about is the whole programme so basically it's both.

I uninstalled then reinstalled because I was already having this issue before I took the decision to uninstall it. I still have the issue which has been evident for about a year now. Restarting the PC, shutting the PC down or using the Task Manager seems to be the only way to close it down. 

I have had PSE 4 and 11 prior to 18 and both have been great however 18 was the only one I bought as a download, the others were disks.

I can find no logical reason for this. One day it was fine the next it wouldn't close down in the normal way.

[maroon hills]

Sorry Greg, After checking it appears to be just the Organiser.

[Greg_S.]

Try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.  If you are willing, Support can take control of your computer and can get a better idea of what is happening on your machine.