• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Elements 2018 Nikon Z7 .NEF files can not be opened

New Here ,
Mar 16, 2019 Mar 16, 2019

Copy link to clipboard

Copied

Hello,

I just installed Photoshop Elements 2018 on my Apple computer, OS 10.14.3.

I installed all the updates for Elements 2018.

When trying to open a Nikon NEF file from my Z7 I receive this message:

PR can not open this file.  If you are attempting to open a raw file from a digital camera, make sure you have the latest Camera Raw update installed via help.... Updates.  If the problem persists visit the following link for more information: http://www.adobe.com/go/kb407111

When I follow the link I can see that my camera  (Nikon Z7) is supported.

So, I do not see a reason why PE does not open my NEF files, I tried big and small files, directly copied from my camera to my computer (without any transfer applications).  Does not work.

Does anyone has a solution?

Thank you for helping.

Guido

Views

1.4K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Mar 16, 2019 Mar 16, 2019

No, the Z7 requires the ACR version 11, which is only available from PSE2019, after updating ACR from the Help menu.

Simple rule:

Each new camera comes with its own new format, so, if the software (not only Adobe) is older than the camera model, it can't be supported. You have to check if the software version can be updated. Two steps: check the ACR version, then check the ACR version compatibility with the ACR version.

FAQ: Will Photoshop Elements work with my camera, or Why won't my raw files open?

...

Votes

Translate

Translate
Community Expert ,
Mar 16, 2019 Mar 16, 2019

Copy link to clipboard

Copied

No, the Z7 requires the ACR version 11, which is only available from PSE2019, after updating ACR from the Help menu.

Simple rule:

Each new camera comes with its own new format, so, if the software (not only Adobe) is older than the camera model, it can't be supported. You have to check if the software version can be updated. Two steps: check the ACR version, then check the ACR version compatibility with the ACR version.

FAQ: Will Photoshop Elements work with my camera, or Why won't my raw files open?

If you can't update the software, your free option is do download the free Adobe DNGconverter mentionned in the above faq. It will convert a whole folder of raw files to the DNG raw format that your old version can read and edit. Another batch step, but free with the same quality.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 16, 2019 Mar 16, 2019

Copy link to clipboard

Copied

Hello,

Thank you very much.

I downloaded a PSE2019 trial and there I could open the files.

Thank you very much for your correct and accurate answer.

Un saludo,

Kind regards,

Vriendelijke groeten,

Móvil:+34-638.232.543

Op 16 mrt. 2019, om 14:34 heeft MichelBParis <forums_noreply@adobe.com> het volgende geschreven:

Elements 2018 Nikon Z7 .NEF files can not be opened

created by MichelBParis <https://forums.adobe.com/people/MichelBParis> in Photoshop Elements - View the full discussion <https://forums.adobe.com/message/10981693#10981693>

No, the Z7 requires the ACR version 11, which is only available from PSE2019, after updating ACR from the Help menu.

Simple rule:

Each new camera comes with its own new format, so, if the software (not only Adobe) is older than the camera model, it can't be supported. You have to check if the software version can be updated. Two steps: check the ACR version, then check the ACR version compatibility with the ACR version.

FAQ: Will Photoshop Elements work with my camera, or Why won't my raw files open? <https://forums.adobe.com/thread/1030798>

If you can't update the software, your free option is do download the free Adobe DNGconverter mentionned in the above faq. It will convert a whole folder of raw files to the DNG raw format that your old version can read and edit. Another batch step, but free with the same quality.

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10981693#10981693 and clicking ‘Correct’ below the answer

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/10981693#10981693

To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

Start a new discussion in Photoshop Elements by email <mailto:discussions-community-photoshop_elements@adobe-v8.hosted.jivesoftware.com> or at Adobe Community <https://forums.adobe.com/choose-container.jspa?contentType=1&containerType=14&container=3347>

For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624 <https://forums.adobe.com/thread/1516624>.

This email was sent by Adobe Community because you are a registered user.

You may unsubscribe <https://forums.adobe.com/unsubscribe.jspa?email=guido.beysen%40me.com&token=092b0ef9608f67849bd45bff0ac36dea53e3686e8cafb5dabd1fea4114161462> instantly from Adobe Community, or adjust email frequency in your email preferences <https://forums.adobe.com/user-preferences!input.jspa>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 17, 2022 Jan 17, 2022

Copy link to clipboard

Copied

Do these same requirements go for The Z 5, as well? I have PE2019 and it apparently did not load the latest update, how can I go about getting that update? Preferences...updates is greyed out?

 

Thank you!

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 17, 2022 Jan 17, 2022

Copy link to clipboard

Copied

quote

Do these same requirements go for The Z 5, as well? I have PE2019 and it apparently did not load the latest update, how can I go about getting that update? Preferences...updates is greyed out?

 

Thank you!

 


By @Jane22694359zssm

Yes, the same rules are valid for the Z5 and any other very recent camera.

- You search the ACR version needed for the Z5 = answer is 12.4

- the max ACR version supported for PSE2019 = 11.4 after a PSE2019 update from the initial version 10.4.  so, you are out of luck. Only PSE2021 and 2022 support the required ACR version.

 

I have also tested the workaround to install manually the ACR14.1 available for the full Photoshop, but even if that seems to work (about plug-ins, camera raw) when you try to open a file you get stuck with the message that the version is not compatible for Elements. I believe the workround is only valid from PSE2020 on.

https://helpx.adobe.com/photoshop-elements/kb/camera-raw-update-not-available.html

 

So, your free solution is still to use the free DNGconverter.

https://community.adobe.com/t5/photoshop-elements-discussions/faq-will-photoshop-elements-work-with-...

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 17, 2022 Jan 17, 2022

Copy link to clipboard

Copied

LATEST



<meta charset="UTF-8" />


Thank you, Micheal! I appreciate you sharing that it will not work, prior to me making any attempts, computers can be so frustrating. 


I guess I will shop  for an upgrade. 😐


As if the camera upgrade wasn't enough. Lol 


Be well,


Jane











Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines