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Elements 2018 will no longer open

New Here ,
May 06, 2020

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Hi, hope someone can help, from this morning Elements 2018 won't open and the following error messages pop up

"The code execution cannot proceed because MSVCP140.dll was not found. Reinstalling the program may fix this problem"

When I ok this, the next error is displayed

"The code execution cannot proceed because VCRUNTIME140.dll was not found.Reinstalling the program may fix this problem"

I have tried reinstalling twice without success. (reinstallation throws up an error saying that there had been a problem, details of error report below)

What can I do next

Installation error report:

Exit Code: 6

Please see specific errors below for troubleshooting. For example,  ERROR: DW003, DW071 ...

 

 

-------------------------------------- Summary --------------------------------------

 

 - 0 fatal error(s), 6 error(s)

 

 

 

----------- Payload: Microsoft Visual C++ 2017 Redistributable Package (x64) 14.10.25017.0 {636D196A-789E-455D-825E-5FA79F670001} -----------

 

ERROR: DW071:

 

ERROR: DW003: Third party payload installer vc_redist.x64.exe failed with exit code: 1638

 

ERROR: Failed to install Microsoft Visual C++ 2017 Redistributable Package (x64). Please try installing it by double clicking on the executable at "E:\Adobe Photoshop Elements 2018\payloads\Microsoft VC 2017 Redist (x64)\vc_redist.x64.exe", or download and install the latest Microsoft Visual C++ 2017 Redistributable Package (x64) from Microsoft website - www.microsoft.com

 

----------- Payload: Microsoft Visual C++ 2017 Redistributable Package (x86) 14.10.25017.0 {636D196A-789E-455D-825E-5FA79F670000} -----------

 

ERROR: DW071:

 

ERROR: DW003: Third party payload installer vc_redist.x86.exe failed with exit code: 1638

 

ERROR: Failed to install Microsoft Visual C++ 2017 Redistributable Package (x86). Please try installing it by double clicking on the executable at "E:\Adobe Photoshop Elements 2018\payloads\Microsoft VC 2017 Redist (x86)\vc_redist.x86.exe", or download and install the latest Microsoft Visual C++ 2017 Redistributable Package (x86) from Microsoft website - www.microsoft.com

Hi there,

 

Thanks for posting in Adobe forums

 

It seems you are facing issue with the launch of Adobe Elements .

 

Could you please follow the steps below :

 

• Browse location C:\Program Files (x86)\Common Files\Adobe\
& C:\ProgramData\Adobe\
• Rename SLCache & SLStore to SLCache.old & SLStore.old & tried to open Adobe Elements
• Open Control Panel >> Program & Features & repair Microsoft Visual C++
• Restart operating system & check Adobe Elements 
• When you will double clik the icon for the 1st time , give it some time to load 
• Enter you adobe id & password followed by serial number for activation .

 

Let us know if that helps 

 

Thanks
Regards
Dhananjay Sati

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Problem or error

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Elements 2018 will no longer open

New Here ,
May 06, 2020

Copy link to clipboard

Copied

Hi, hope someone can help, from this morning Elements 2018 won't open and the following error messages pop up

"The code execution cannot proceed because MSVCP140.dll was not found. Reinstalling the program may fix this problem"

When I ok this, the next error is displayed

"The code execution cannot proceed because VCRUNTIME140.dll was not found.Reinstalling the program may fix this problem"

I have tried reinstalling twice without success. (reinstallation throws up an error saying that there had been a problem, details of error report below)

What can I do next

Installation error report:

Exit Code: 6

Please see specific errors below for troubleshooting. For example,  ERROR: DW003, DW071 ...

 

 

-------------------------------------- Summary --------------------------------------

 

 - 0 fatal error(s), 6 error(s)

 

 

 

----------- Payload: Microsoft Visual C++ 2017 Redistributable Package (x64) 14.10.25017.0 {636D196A-789E-455D-825E-5FA79F670001} -----------

 

ERROR: DW071:

 

ERROR: DW003: Third party payload installer vc_redist.x64.exe failed with exit code: 1638

 

ERROR: Failed to install Microsoft Visual C++ 2017 Redistributable Package (x64). Please try installing it by double clicking on the executable at "E:\Adobe Photoshop Elements 2018\payloads\Microsoft VC 2017 Redist (x64)\vc_redist.x64.exe", or download and install the latest Microsoft Visual C++ 2017 Redistributable Package (x64) from Microsoft website - www.microsoft.com

 

----------- Payload: Microsoft Visual C++ 2017 Redistributable Package (x86) 14.10.25017.0 {636D196A-789E-455D-825E-5FA79F670000} -----------

 

ERROR: DW071:

 

ERROR: DW003: Third party payload installer vc_redist.x86.exe failed with exit code: 1638

 

ERROR: Failed to install Microsoft Visual C++ 2017 Redistributable Package (x86). Please try installing it by double clicking on the executable at "E:\Adobe Photoshop Elements 2018\payloads\Microsoft VC 2017 Redist (x86)\vc_redist.x86.exe", or download and install the latest Microsoft Visual C++ 2017 Redistributable Package (x86) from Microsoft website - www.microsoft.com

Hi there,

 

Thanks for posting in Adobe forums

 

It seems you are facing issue with the launch of Adobe Elements .

 

Could you please follow the steps below :

 

• Browse location C:\Program Files (x86)\Common Files\Adobe\
& C:\ProgramData\Adobe\
• Rename SLCache & SLStore to SLCache.old & SLStore.old & tried to open Adobe Elements
• Open Control Panel >> Program & Features & repair Microsoft Visual C++
• Restart operating system & check Adobe Elements 
• When you will double clik the icon for the 1st time , give it some time to load 
• Enter you adobe id & password followed by serial number for activation .

 

Let us know if that helps 

 

Thanks
Regards
Dhananjay Sati

TOPICS
Problem or error

Views

162

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 06, 2020 0
Adobe Employee ,
May 06, 2020

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Hi there,

 

Thanks for posting in Adobe forums

 

It seems you are facing issue with the launch of Adobe Elements .

 

Could you please follow the steps below :

 

• Browse location C:\Program Files (x86)\Common Files\Adobe\
& C:\ProgramData\Adobe\
• Rename SLCache & SLStore to SLCache.old & SLStore.old & tried to open Adobe Elements
• Open Control Panel >> Program & Features & repair Microsoft Visual C++
• Restart operating system & check Adobe Elements 
• When you will double clik the icon for the 1st time , give it some time to load 
• Enter you adobe id & password followed by serial number for activation .

 

Let us know if that helps 

 

Thanks
Regards
Dhananjay Sati

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May 06, 2020 0
New Here ,
May 06, 2020

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Hi Dhananjay,

Thank you for the reply, this worked, Elements has opened ok.

Thanks

Alexd

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May 06, 2020 0
Adobe Employee ,
May 06, 2020

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Hi ,

 

I am glad that it worked for you .

 

You can mark my post as "Correct Answer".

 

Thanks

Regards

Dhananjay Sati

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