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Elements 2019 can't open: Installer might be damaged

Community Beginner ,
Apr 07, 2020

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I have already installed the 2018 version, but when I try to open it it is just showing it is opening and stop. When I downloaded 2018 from Adobe website it is showing me this message (see above). What is wrong?

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Download and install, Problem or error

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Elements 2019 can't open: Installer might be damaged

Community Beginner ,
Apr 07, 2020

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tomash12110149_0-1586319924820.png

I have already installed the 2018 version, but when I try to open it it is just showing it is opening and stop. When I downloaded 2018 from Adobe website it is showing me this message (see above). What is wrong?

TOPICS
Download and install, Problem or error

Views

76

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 07, 2020 0
LEGEND ,
Apr 08, 2020

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It looks like you downloaded PSE 2019. Do you have a serial number for PSE 2019?

You cannot install from a zip folder. Open the download folder and click Extract All

Then double-click on Setup in the new (non-zip) folder

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Apr 08, 2020 0
Adobe Employee ,
Apr 08, 2020

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Hi there,

 

Sorry that Photoshop Elements 2019 exists saying that the installer might be damaged. Would you mind checking out the steps mentioned in this article https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-installation-errors.html and let us know if that helps?

 

Thanks,

Akash

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Apr 08, 2020 0