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Elements 2019 Organizer Freezes/Locks Up During Import

New Here ,
Aug 18, 2019

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Hello Adobe Community,

New Photoshop Elements user here, transitioning from Picasa.  I've been unable to perform a bulk import of my photos at all.  I have successfully imported individual photos, but Organizer locks up every time the bulk import process reaches 828 of 20,000+ photos. Eventually, the "Adobe Elements 2019 Organizer is not responding" message pops up.

I'm running a newish desktop (9 months old) with the latest Win10 update, 12 gigs of RAM and a 6 core i5 processor.

Any assistance is appreciated.

Thanks!

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Correct answer by Greg_S. | Adobe Community Professional

Some of the AVI files go back 15 years   . . .   It seems some of the newer AVI files import, but the older ones do not.

Given the age of some of your files, it is possible that they are using the AVI 1 codec which I believe is not supported by Elements.  (I may be wrong about that, and AVI "types" are a little more complicated than I am describing.)  Most recent devices and software are likely using Type 2 AVI 2 which is why they are importing OK.

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Elements 2019 Organizer Freezes/Locks Up During Import

New Here ,
Aug 18, 2019

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Hello Adobe Community,

New Photoshop Elements user here, transitioning from Picasa.  I've been unable to perform a bulk import of my photos at all.  I have successfully imported individual photos, but Organizer locks up every time the bulk import process reaches 828 of 20,000+ photos. Eventually, the "Adobe Elements 2019 Organizer is not responding" message pops up.

I'm running a newish desktop (9 months old) with the latest Win10 update, 12 gigs of RAM and a 6 core i5 processor.

Any assistance is appreciated.

Thanks!

Adobe Community Professional
Correct answer by Greg_S. | Adobe Community Professional

Some of the AVI files go back 15 years   . . .   It seems some of the newer AVI files import, but the older ones do not.

Given the age of some of your files, it is possible that they are using the AVI 1 codec which I believe is not supported by Elements.  (I may be wrong about that, and AVI "types" are a little more complicated than I am describing.)  Most recent devices and software are likely using Type 2 AVI 2 which is why they are importing OK.

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Aug 18, 2019 0
LEGEND ,
Aug 18, 2019

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Could it be stalling on a large video or non-standard file?

Try selecting photos only to test if it is any quicker. You can always import other files at a later date.

Or use Get Photos & Videos >> From Files & Folders and browse to your main folder. Press Ctrl+A to select all other folders or Ctrl+Click to select specific folder. Then click Get media or Open.

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Aug 18, 2019 0
New Here ,
Aug 18, 2019

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Thanks, 99jon.

It's looking more like Adobe is getting hung up on AVI files. Now I'm trying to figure out how to either exclude the AVI from import (just to get the overall import process moving), or get Adobe to accept the AVI files in the first place.

Any ideas?   

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Adobe Community Professional ,
Aug 18, 2019

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I generally have no issues with importing AVI files.  But what is the source of yours -  what camera or software produced them?

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New Here ,
Aug 18, 2019

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Some of the AVI files go back 15 years, so it's a mix of devices that were used to create them.  It seems some of the newer AVI files import, but the older ones do not. There are a lot of AVIs, so I'm still experimenting.

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Adobe Community Professional ,
Aug 18, 2019

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Some of the AVI files go back 15 years   . . .   It seems some of the newer AVI files import, but the older ones do not.

Given the age of some of your files, it is possible that they are using the AVI 1 codec which I believe is not supported by Elements.  (I may be wrong about that, and AVI "types" are a little more complicated than I am describing.)  Most recent devices and software are likely using Type 2 AVI 2 which is why they are importing OK.

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New Here ,
Aug 18, 2019

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Turns out it looks like the codecs were the problem.  After installing the k-lite codec pack (which I hadn't done on the new PC) and rebooting, the import process completed without a hitch.

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