Elements 2019 scanning problems

[ragnarl65816127]

Adobe Elements 2019 strange behavior when scanning photos.

After I installed Elements 2019 ( Swedish language), I got scanning problems.

After scanning 4-5 photos, Elements start to claim that file .JPG-file exists.

I switched to .TIFF, and could scan 4-5 photos before the same message came.

Same happened with .PNG. After 4-5 scanning, the same thing happened

And now both.TIFF and .PNG  are “illegal” formats when scanning from Elements 2019.

What is wrong with Elements 2019

[Medha_Sharma]

Hello,

Could you please post a screenshot of the error message? Also, please let us know your Operating System details.

Thanks,

Medha

[ragnarl65816127]

Hi

Thank for answering me.

Here is W10-Norwegian Home-version and screenshot of error from Swedish version of Adobe:

Ragnar

[Medha_Sharma]

Hello Ragnar,

Thanks for providing the requested details.

This message is received when the particular file/files are already present in the Elements Organizer. Could you please check if that's the case?

Thanks,

Medha

[ragnarl65816127]

Hi

Thank you for investigation my problem.

I have also an idea that maybe the file “scan.jpg” exist, and because of this I did it this way:

1: I created a EMPTY folder on “E:\Scannerbilder” and forced Elements to store scanned jobs in this folder( se my picture)

2: But Elements Import also  seem to use a SECOND location to store scanned files automatically:

“C:\Users\Ragnar\AppData\Local\Temp\PSAlubumimport”

For each scanning, Adobe also creates a subfolder under PSAlbumimport that is named by the timestamp date an hour and put a “scan.jpg” on in this folder too.

I can clear both of this folders before scanning, but Adobe generate the same error anyway.

I have used earlier versions of Adobe Elements for many years now, but never seen this behaviour before. It started after 2019-version vas installed.

Ragnar