Elements 2020 and the DXO PhotoLab 2 Nik collection

[nigelw24962599]

I recently purchased Elements 2020 and DXO PhotoLab 2 Nik collection.  Initially it worked reasonably well except that some filters would not open in elements.

I tried to fix the problem by reinstalling the elements and DXO software but unfortunately that has resulted in none of the filters opening.

When I try I get these messages

[John Waller]

Have you tried contacting DxO?

https://support.dxo.com/hc/en-us/requests/new

[nigelw24962599]

Not yet. I think it's more of an elements problem than DXO. The filters
are there but I just can't access them