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Elements 2020 - Colorize Photo, Color Palette not loading

New Here ,
Mar 14, 2020

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I click the Droplet Tool, but the Color Palette/All Applicable Colors are completed grayed out. I can't even click a color. Not gray scale but grayed out without an option to even click. Help!

 

I watched videos and did exactly how everyone else does, upload photo, click enchance - colorize photo, manual - select area to color, click droplet tool and then the color palette does nothing. Please help! 

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Elements 2020 - Colorize Photo, Color Palette not loading

New Here ,
Mar 14, 2020

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I click the Droplet Tool, but the Color Palette/All Applicable Colors are completed grayed out. I can't even click a color. Not gray scale but grayed out without an option to even click. Help!

 

I watched videos and did exactly how everyone else does, upload photo, click enchance - colorize photo, manual - select area to color, click droplet tool and then the color palette does nothing. Please help! 

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81

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Mar 14, 2020 0
Adobe Community Professional ,
Mar 14, 2020

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Hi
Since your question is about Photoshop Elements, I have moved this from the "Photoshop" forum for you.
~ Jane

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Mar 14, 2020 0
Phinny LATEST
Enthusiast ,
Mar 14, 2020

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I watched videos and did exactly how everyone else does, upload photo, click enchance - colorize photo, manual - select area to color, click droplet tool (then click on your selected area with droplet) and then the color palette does nothing wakes up? 

If not, try holding down ctl-k (cmd-k on Mac) and clicking the "Reset Preferences on next launch" button. 

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Mar 14, 2020 1