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Elements 2020 - CR3 Raw download issue

New Here ,
Mar 27, 2020

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Purchased Photoshop Elements 2020 earlier this week and downloaded it successfully, albeit a 3 hour process.  Unfortunately I am unable to download CR3 Raw files from my Canon 90D camera. Dropdown box states "Media files weres kipped because they are not supported".

I did wait to purchase the 2020 version and did so when I saw your post dated Feb 2020 listing various Canon camers'a which are now supported. Thankyou.

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Import and export, Organizer

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Elements 2020 - CR3 Raw download issue

New Here ,
Mar 27, 2020

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Purchased Photoshop Elements 2020 earlier this week and downloaded it successfully, albeit a 3 hour process.  Unfortunately I am unable to download CR3 Raw files from my Canon 90D camera. Dropdown box states "Media files weres kipped because they are not supported".

I did wait to purchase the 2020 version and did so when I saw your post dated Feb 2020 listing various Canon camers'a which are now supported. Thankyou.

TOPICS
Import and export, Organizer

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111

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Mar 27, 2020 0
Adobe Community Professional ,
Mar 27, 2020

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PSE 2020 is downloaded with the ACR module 11.3 while your 90D requires 11.4. So you have to update to the latest 12.0 version from the menu Help >> Update. You should be prompted to download this update automatically next time you open Elements.

3 hours seems unusually slow for a download, so I am afraid the update will be slow too.

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Mar 27, 2020 0
Greg_S. LATEST
Adobe Community Professional ,
Mar 27, 2020

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Go to the Editor and under the Help>About Plug-in>Camera Raw screen, what version is listed?  Your camera requires Adobe Camera Raw 11.4.  I think Elements originally shipped with 11.1  [Edited: Michel is probably more accurate than me] and has now been updated to Elements 12.0.  So your files should be recognized if you have the updated version installed.  If not, go to Help>Updates and see if it is active.  Normally, the updates occur automatically but can take a few days to kick in.

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Mar 27, 2020 0