Elements 2020 crashes when go to print

Report · Oct 28, 2020

Running Windows 10. all of a sudden Photoshop Elements 2020 will not print. It immediately shuts down. It has been working fine until now. I tried to recreate a new preferences file by pressing Ctrl+Alt+Shift immediately after starting PS. but that did not work.

Should I uninstall PS and reinstall or what?

thanks

Report · Oct 29, 2020

@ladyl95370751 said:

I tried to recreate a new preferences file by pressing Ctrl+Alt+Shift immediately after starting PS. but that did not work.

Do you mean you were unable to get the reset preferences dialog? If so, go to Edit>Preferences>General tab and click the Reset Preferences on next launch button. Relaunch the program and the preferences will be reset.

Report · Jan 19, 2021

Hi,

Thank you for reaching out on the Adobe Community. Could you please share if you are facing this issue with specific files or all files?

Regards,

Aaron