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Elements 2020 crashes when go to print

New Here ,
Oct 28, 2020

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Running Windows 10. all of a sudden Photoshop Elements 2020 will not print. It immediately shuts down.  It has been working fine until now.  I tried to recreate a new preferences file by pressing Ctrl+Alt+Shift immediately after starting PS. but that did not work.

Should I uninstall PS and reinstall or what?

thanks

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Elements 2020 crashes when go to print

New Here ,
Oct 28, 2020

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Running Windows 10. all of a sudden Photoshop Elements 2020 will not print. It immediately shuts down.  It has been working fine until now.  I tried to recreate a new preferences file by pressing Ctrl+Alt+Shift immediately after starting PS. but that did not work.

Should I uninstall PS and reinstall or what?

thanks

TOPICS
Crash or freeze

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31

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Oct 28, 2020 0
Greg_S. LATEST
Adobe Community Professional ,
Oct 29, 2020

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@ladyl95370751 said:

I tried to recreate a new preferences file by pressing Ctrl+Alt+Shift immediately after starting PS. but that did not work.

Do you mean you were unable to get the reset preferences dialog?  If so, go to Edit>Preferences>General tab and click the Reset Preferences on next launch button. Relaunch the program and the preferences will be reset.

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