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Elements 2020 Internal programming error

New Here ,
Apr 25, 2020

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Using Elements 2020 yesterday, everything seemed normal, when it unexpectedly shut down of its own accord, three times! Restarted finished editing and shut down as normal. Oh it seemed to have lost the links to some photos, reconnected most .Started up today to reconnect remainder and import photos from Trail camera in garden (fox, badger and hedgehog ). It shut down on its own and when restarted would not show any tags, and then up came the message "internal programming error". Followed the advice on this site but update button not available to click on, followed rest of advice, new name convert and still same message. Would an uninstall and reinstall fix it? Or are there better options?

John

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Organizer, Problem or error

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Elements 2020 Internal programming error

New Here ,
Apr 25, 2020

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Using Elements 2020 yesterday, everything seemed normal, when it unexpectedly shut down of its own accord, three times! Restarted finished editing and shut down as normal. Oh it seemed to have lost the links to some photos, reconnected most .Started up today to reconnect remainder and import photos from Trail camera in garden (fox, badger and hedgehog ). It shut down on its own and when restarted would not show any tags, and then up came the message "internal programming error". Followed the advice on this site but update button not available to click on, followed rest of advice, new name convert and still same message. Would an uninstall and reinstall fix it? Or are there better options?

John

TOPICS
Organizer, Problem or error

Views

51

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Apr 25, 2020 0
Adobe Community Professional ,
Apr 25, 2020

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Are the images located on an external drive?

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Apr 25, 2020 0
New Here ,
Apr 25, 2020

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Yes. I managed to get. They are still on the photos it working by uninstalling and then reinstalling with the update, the only problem is that my tags have all gone from the box to the right of the screen. They are still attached to the photos, but no master list to select from.

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Apr 25, 2020 0
johnhh39 LATEST
New Here ,
Apr 25, 2020

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Yes. I managed to get it working by uninstalling and then reinstalling with the update, the only problem is that my tags have all gone from the box to the right of the screen. They are still attached to the photos, but no master list to select from.in the box to the right

Please excuse previous post, bit of an error between brain and typing finger

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Apr 25, 2020 0