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Elements 2020 new install performance issues

New Here ,
Sep 14, 2020

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I recently installed photoshop Elements 2020 on my Mac and I'm having performance issues.  My entire system has slowed down, not just Elements.  Can anyone help me, please.

 

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Elements 2020 new install performance issues

New Here ,
Sep 14, 2020

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I recently installed photoshop Elements 2020 on my Mac and I'm having performance issues.  My entire system has slowed down, not just Elements.  Can anyone help me, please.

 

TOPICS
Performance

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53

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Sep 14, 2020 0
Adobe Employee ,
Sep 21, 2020

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Hi there,

 

Sorry to hear that your Mac has slowed down after installing Photoshop Elements on your computer.

 

Which version of macOS are you running on your computer?

 

Would you mind trying the troubleshooting steps mentioned in this article https://helpx.adobe.com/photoshop-elements/kb/troubleshoot-system-errors-freezes-photoshop.html#main... and let us know if that helps?

 

Thanks,

Akash

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Sep 21, 2020 0
Adobe Employee ,
Sep 21, 2020

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Hi,

 

Could you provide more information so that we can narrow down the issue:

1. Which of the 3 application are you using, Photoshop Elements Editor, Premiere Elements Editor or Elements Organizer?

2. If using Elements Organizer, what is the catalog size?

3. What operation do you perform which lead to performance issues.

 

Thanks!

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Sep 21, 2020 0