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Elements 2020 problems

New Here ,
Oct 04, 2020

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I bought and downloaded Elements 2020 15th of september and used it for a couple of days.It worked OK. But now I am not able to open it. I got an errorcode MSVCP140.dll. It is said that the problem might be fixed by download it again. But when I try to do that I get the same error code. May be the problem can be fixed by buying it once more.  But I don't wnt to do that! Can somebody help? 

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Elements 2020 problems

New Here ,
Oct 04, 2020

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I bought and downloaded Elements 2020 15th of september and used it for a couple of days.It worked OK. But now I am not able to open it. I got an errorcode MSVCP140.dll. It is said that the problem might be fixed by download it again. But when I try to do that I get the same error code. May be the problem can be fixed by buying it once more.  But I don't wnt to do that! Can somebody help? 

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Installation

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50

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Oct 04, 2020 0
Most Valuable Participant ,
Oct 04, 2020

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That is a Microsoft problem... Go to the Search bar at the top of http://www.microsoft.com/en-us/default.aspx to find and re-install the C runtime, or for ALL Windows help
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

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Oct 04, 2020 0
Adobe Community Professional ,
Oct 04, 2020

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If you have the latest Windows 10 updates, Microsoft has already pushed Visual C++ Runtime to you. But you may need to repair it. See link below for details.

https://www.personalcomputerfixes.com/windows-10-how-to-repair-visual-c-runtime-error/

 

Nancy O'Shea, ACP
Alt-Web.com

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