I have the same error message except I'm trying to 'open closed eyes'. IS2020 does not detect a face in the source photo in the bin. the photo attached. Obviously there's an unobstructed face with eyes open.
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GottaRun, I have moved this post from another thread in order for you to get better visibility of your post.
As I understand your post, you want to use the lady in the photo as the source for opening closed eyes in another photo. You are finding that the face is not recognized. It's a fairly easy fix. The find faces tools generallly work best on photos with level heads. The lady in your photo is on a slant. To fix this issue, here is what you can do.
Here are some screenshots of what I did using your photo. I replaced my daughter's closed eyes with the open eyes from your photo.
That solution didn't work for me. My "face" is not askew, direct view. Still get that message.
You need to post the image if you want us to be able to help you.