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elements 2020, will no longer load the organisier

New Here ,
Nov 10, 2019

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Hi, upgraded 2018 to 2020 full version, not upgrade, used it far a week, now organiser will not open the system freezes and I have to turn the machine off to shut it down, reloaded twice with no joy. anyone having similar probs or sorted the problem.

thinking I will have to reinstall win 10 to reinstall 2020.

anyone got any ideas?

 

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Crash or freeze

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elements 2020, will no longer load the organisier

New Here ,
Nov 10, 2019

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Hi, upgraded 2018 to 2020 full version, not upgrade, used it far a week, now organiser will not open the system freezes and I have to turn the machine off to shut it down, reloaded twice with no joy. anyone having similar probs or sorted the problem.

thinking I will have to reinstall win 10 to reinstall 2020.

anyone got any ideas?

 

TOPICS
Crash or freeze

Views

101

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Nov 10, 2019 0
Adobe Community Professional ,
Nov 10, 2019

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Try to open the organizer while keeping the shift key pressed. If your issue is a problem with the catalog, you'll get a menu offering the choice to open the organizer with a new empty catalog. Try this. If that works, from the menu File >> manage catalogs, select your previous catalog and try to repair.

If you can't open with a new empty catalog, there is another issue. Did you install a new Windows 10 version recently?

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Nov 10, 2019 0
New Here ,
Nov 18, 2019

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Hi thanks for that info. things got frustrating. I was not sure if a problem with the power supply was the cause so we changed it and reinstalled Win 10, this got over the problem.

still unsure what caused it but we are working so I am happy.

cheers

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Nov 18, 2019 0