Elements 2021 freezing after 30 mins of use and .psd files are corrupted and lost.

Community Beginner ,
Feb 13, 2021 Feb 13, 2021

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Hi there.  Can somebody help me?

Since the last update, my Elements 2021 has been freezing.  This has happened while working on a file, the screen freezes and I can't even end Elements with Windows Ctrl Alt Del command.  I have to turn my computer right off and then back on.  The file I have been working on is retrieved as a black file with nothing in it.  Yesterday, I deleted Elements 2021 from my system and reloaded it.  Today it froze again.  Below is some further info:  (...also I don't use the Cloud).

I have an ASUS gaming computer which is about 2 years old, but should meet all the requirements for Elements 2021.

Elements 2021-1.JPGElements 2021-2.JPG

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Crash or freeze

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Adobe Community Professional ,
Feb 13, 2021 Feb 13, 2021

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Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

 

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Community Beginner ,
Feb 13, 2021 Feb 13, 2021

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Okay, I updated my Nvidia driver directly from their site.

.....I noticed that when Elements freezes, it seems to do so after I save (using Ctrl S, or File Save To).

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Adobe Community Professional ,
Feb 13, 2021 Feb 13, 2021

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Also:

 

How full is your hard drive?

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Community Beginner ,
Feb 13, 2021 Feb 13, 2021

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Tons of room on both my C and D drive.  (I did a major clean-up job a few months ago).

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Adobe Community Professional ,
Feb 13, 2021 Feb 13, 2021

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In the Organizer, go to Edit>Preferences>Media Analysis and uncheck all of the media analysis options.  If that makes a difference, there is a lot of activity that may be going on in the background that is interfering with the Editor.  If you want to perform face recognition and other analysis on your computer, leave the computer on overnight when you are not otherwise using the computer.

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Adobe Community Professional ,
Feb 13, 2021 Feb 13, 2021

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. . .  also what kind of editing are you performing?  If you are creating a lot of layers with large size files, there may be a memory overload.

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Community Beginner ,
Feb 13, 2021 Feb 13, 2021

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I already have all the media analysis and facial recognition stuff unchecked.  

The image I am working on consists of three layers - 1 original, 1 copy and a blank layer in which I am generating snow with a brush.   I have done many images with many layers and have never run into this problem.

I am sure now that there is an issue with the save feature - it has only been after I have saved the document a number of times that Elements freezes.  None of my other applications freeze; however, when Elements freezes I have to shut the computer down and restart.  I am almost to the point where I will revert back to Elements2020......

 

btw.....thanks everyone....I appreciate your help!

Pat

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Community Beginner ,
Feb 15, 2021 Feb 15, 2021

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Okay....so I've tried everything I can think of and my Elements still keeps freezing when I try to save for the third time.  I have now taken Elements 2021 and Premier Elements 2021 off my system and am installing only Elements 2020.  This should tell me if it is something I am doing, or perhaps a Windows 10 issue, if 2020 freezes too (as it never did in the past).

I am also wondering if it is the particular activity I am working on that is causing the freeze.  I am using an watercolor brush to make snowflakes from a photo I took whereby the snowflakes are black in the image. I am going over these snowflakes (of which there are hundreds) with this brush on a separate layer.  Is it possible that there is a limit to how many times you can use a particular brush - i.e. some sort of buffer gets filled up causing freezing.  If so, is there a way to clear this buffer or memory?

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Community Beginner ,
Feb 18, 2021 Feb 18, 2021

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LATEST

Thought I would check in to let you know the latest.

I removed Elements 2021 and reloade Elements 2020.

I have had absolutely no problems with 2020 doing the same thing I was doing in 2021.

No lock-ups and no corrupted files.

....so my conclusion is that something is going on with Elements 2021 and saving files.  Freezing can be handled, but corrupted files are a problem.

I hope this can be resolved.

....side note.....no Adobe Cloud which I do not use or want on my system - yay!

 

....having said all that, I LOVE Elements as my photo editor, organizer, and ability to use plug-ins.

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