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elements 2021 launch problem

Community Beginner ,
Oct 29, 2020

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I just purchased the New Photoshop Elements 2021 and installed it on my computer. It worked fine for a few days and then today when I tried to open the editor it froze at initialization and wouldn't open. I removed and reinstalled the program but the same problem occurred again. Can anyone help? I never had this problem before with Elements.

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Crash or freeze

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elements 2021 launch problem

Community Beginner ,
Oct 29, 2020

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I just purchased the New Photoshop Elements 2021 and installed it on my computer. It worked fine for a few days and then today when I tried to open the editor it froze at initialization and wouldn't open. I removed and reinstalled the program but the same problem occurred again. Can anyone help? I never had this problem before with Elements.

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Crash or freeze

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250

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Oct 29, 2020 1
New Here ,
Oct 30, 2020

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Exactly the same. I've now uninstalled and installed, still not working, will have to do it again and have wasted a lot of time trying to get it going.

 

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Oct 30, 2020 0
New Here ,
Nov 10, 2020

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I"m having same problem. Elements 2021 works for a few days and then won't launch'

 

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Nov 10, 2020 0
Adobe Employee ,
Nov 01, 2020

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Hello, 

 

Could you please try the solution mentioned in this thread? Let us know if this works for you.

 

Regards,

Medha Sharma

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Nov 01, 2020 0
Community Beginner ,
Nov 07, 2020

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Didn't work.  Reinstall, works for a while and then freezes at initialization.

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Nov 07, 2020 0
Community Beginner ,
Nov 18, 2020

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I tried the solution of renaming the slcache and slstore files and it worked.  But then after putting in the license code again it told me I had exceeded the number of computers with this license.  Since I had installed PSE 2021 on another computer i own it now thinks I have it installed twice on this computer and once on the other computer so one more than the two allowed.  It says I have 30 days to uninstall it on the third computer.

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Nov 18, 2020 0
Explorer ,
Nov 19, 2020

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Then you will need to contact Adobe support directly, they can control the number of software activations. Check the support section of the website, it should allow you to contact Adobe support directly. Make sure that you're logged into the site, then they'll know how you are. And maybe refer back to this thread as well, just for full clarity.

 

Hope this can help.

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Nov 19, 2020 1
Community Beginner ,
Nov 21, 2020

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Update.  After a few days, the same problem arose again.  I think some other program on my computer may be reintroducing the problem.  I use Topaz Gigapixel and elements seems to freeze after I use that program.

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Nov 21, 2020 0
Adobe Community Professional ,
Nov 07, 2020

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What OS are you using? 

Have you started or added media to a catalog?  If you are seeing a lot of activity in Windows Task Manager, it is possible that the problem is being caused by auto-analyis of your media.  If that is the case, go to Edit>Preferences>Media Analysis and turn off all analysis to see whether it makes a difference.

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Nov 07, 2020 0
Community Beginner ,
Nov 24, 2020

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Tried turning off preferences but problem still arises after a few days.

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Nov 24, 2020 0
Adobe Employee ,
Nov 24, 2020

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Hi @pkrobinsmia ,

 

Would request you to connect to the Support team directly(https://helpx.adobe.com/in/support.html) and get this resolved.

 

Hope that solves the problem.

 

Regards,

Nidhi

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Nov 24, 2020 0