elements 2021 launch problem

Community Beginner ,
Oct 29, 2020 Oct 29, 2020

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I just purchased the New Photoshop Elements 2021 and installed it on my computer. It worked fine for a few days and then today when I tried to open the editor it froze at initialization and wouldn't open. I removed and reinstalled the program but the same problem occurred again. Can anyone help? I never had this problem before with Elements.

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Crash or freeze

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New Here ,
Oct 30, 2020 Oct 30, 2020

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Exactly the same. I've now uninstalled and installed, still not working, will have to do it again and have wasted a lot of time trying to get it going.

 

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New Here ,
Nov 10, 2020 Nov 10, 2020

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I"m having same problem. Elements 2021 works for a few days and then won't launch'

 

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Community Beginner ,
Dec 20, 2020 Dec 20, 2020

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Hello, have you been able to sort this out? I can't launch mine either...Thx, JF

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Adobe Employee ,
Nov 01, 2020 Nov 01, 2020

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Hello, 

 

Could you please try the solution mentioned in this thread? Let us know if this works for you.

 

Regards,

Medha Sharma

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Community Beginner ,
Nov 07, 2020 Nov 07, 2020

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Didn't work.  Reinstall, works for a while and then freezes at initialization.

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Community Beginner ,
Nov 18, 2020 Nov 18, 2020

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I tried the solution of renaming the slcache and slstore files and it worked.  But then after putting in the license code again it told me I had exceeded the number of computers with this license.  Since I had installed PSE 2021 on another computer i own it now thinks I have it installed twice on this computer and once on the other computer so one more than the two allowed.  It says I have 30 days to uninstall it on the third computer.

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Contributor ,
Nov 19, 2020 Nov 19, 2020

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Then you will need to contact Adobe support directly, they can control the number of software activations. Check the support section of the website, it should allow you to contact Adobe support directly. Make sure that you're logged into the site, then they'll know how you are. And maybe refer back to this thread as well, just for full clarity.

 

Hope this can help.

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Community Beginner ,
Nov 21, 2020 Nov 21, 2020

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Update.  After a few days, the same problem arose again.  I think some other program on my computer may be reintroducing the problem.  I use Topaz Gigapixel and elements seems to freeze after I use that program.

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Adobe Community Professional ,
Nov 07, 2020 Nov 07, 2020

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What OS are you using? 

Have you started or added media to a catalog?  If you are seeing a lot of activity in Windows Task Manager, it is possible that the problem is being caused by auto-analyis of your media.  If that is the case, go to Edit>Preferences>Media Analysis and turn off all analysis to see whether it makes a difference.

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Community Beginner ,
Nov 24, 2020 Nov 24, 2020

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Tried turning off preferences but problem still arises after a few days.

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Adobe Employee ,
Nov 24, 2020 Nov 24, 2020

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Hi @pkrobinsmia ,

 

Would request you to connect to the Support team directly(https://helpx.adobe.com/in/support.html) and get this resolved.

 

Hope that solves the problem.

 

Regards,

Nidhi

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Community Beginner ,
Dec 20, 2020 Dec 20, 2020

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Good day, having the same issue.

System requirements met and installed/unstalled/reinstalled several times to no avail. I was able to use the software once.

when I click to launch, aboslutely nothing happens, no error message althoug the task manager shows the app as active in the background.

Please assist,

Thank you,

JF

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Adobe Community Professional ,
Dec 20, 2020 Dec 20, 2020

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@JFRK23 said:

when I click to launch, aboslutely nothing happens, no error message althoug the task manager shows the app as active in the background.

It is possible that the program failed to close properly, and that is why you are seeing the activity in Task Manager.  Try ending the process in TM and start the program again. 

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Community Beginner ,
Dec 21, 2020 Dec 21, 2020

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@Greg_S. ending the task in task manager doesn't not solve the issue, nor restarting, nor re-installing the software. Based on the community comments it seems that a lot of users are having the same or similar issue and I have not read any post making me optimitisc about the outcome, whether a fix or a refund...really bummed. 

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Community Beginner ,
Dec 20, 2020 Dec 20, 2020

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I am suspecting a lot of this problem is related to Windows 10 incessant updates.  A month ago Windows did an update, and I could not open the Photo Editor Workspace.  Adobe tech support was very helpful at the time - I downloaded and installed Microsoft Visual C++, and at the same time updated my NVidea Video driver and purchased Elements 2021.  Worked for a month - THEN Windows did dit again.  An update and the next day I could not use Photo Editor - and it locked up the system.  A day and a half later I was finally told to reinstall Elements 2021.  I did, and I can now get into Photo Editor Workspace, BUT cannot import from my camera.  Very frustrating.  Tech Support has been very helpful but so far cannot fix the problem.  When I import a photo, the software freezes and I have to use Task Manager to get out.

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Community Beginner ,
Dec 20, 2020 Dec 20, 2020

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I replied below. Yes, went to task manager as instructed, Removed elements .Tried 3 times.  Back to opening, no go. Two of four agents checked preferences including the senior agent on Wednesday, He really seemed to know what's going on. But, as I said, worked once, not the second time. C visual was updated and agent check it. Very, very frustrated. As I said on their reviews, management rushed the product out before double checking ALL the fctors. Like the auto industry, get them out now as we have commercials coming out in August. We'll handle the recalls. Meanwhile, everyone else suffers! 

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Community Beginner ,
Dec 20, 2020 Dec 20, 2020

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Dear Rodman16:  I concur about many companies (including and especially
Microsoft) rushing things out.  I watched a video not long ago by a man
who used to be in MS's Quality Control organization and was laid off
because now they have the Insider Program - so that those of us who
can/will participate in testing. Up until Elements 2020 I never had a
problem with my programs, but it was not only Elements that had
problems.  I have a high powered graphics program that allows me to
either make a jpg or import one and convert it (with a lot of
manipulating) to a machine embroidery design.  That also did not work,
and I was told by that company that now with the new updates of Win10
they cannot support it and I should upgrade - at the cost of $600!  It
is only one level from the current, and I had a fit.  So I was able to
get support and the problem was fixed.  I hate Win10 and would go to
Linux in a minute except hubby would be lost and angry.  I am not sure
whether the problem lies with Adobe or Microsoft, but I do read on the
forum that there seems to be many errors with Adobe's Photoshop program
lately.  Good luck getting yours fixed.

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Community Beginner ,
Dec 21, 2020 Dec 21, 2020

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@kathyc45186311 thanks for these tips.I found the page with instructions to install/update Microsoft Visual C++ on adobe support, then uninstalled and reinstalled photoshop Elements 21 and it worked this morning...so based on your comments...who knows for how long? Thanks again 😉

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Community Beginner ,
Dec 20, 2020 Dec 20, 2020

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First, Im a 67 yr old with arithritis, using Windows since 3.1. I have experience. Also, have elements 5 that work fine with up to Win 7. Upgraded to Win 10. Now issues. I do not have any issues with Luminar-trial  or Photodirector 10. I want elements for the superior crop tool. I installed from the CD. Wont open. Reps downloaded link 3 times. Since Nov.30 I've talked to 4 agents, the 5th a senior agent. Seemed to have resolved it. Over 6 hours. Each time temporay resolved. Same as others, works once. 2nd time, open, fails. Each agent says it is corupt files but, dont explain what? If, Im doing something wrong with opening, they dont say. It's ridickolus that you can only open from the dialog box-"open". NOT from the image, nor apps bar. Reps work hard, NOT blaming them. View all the comments from previous years. Did not have a response today or all day yesterday -Sat. 12/19/20. 

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Explorer ,
Dec 22, 2020 Dec 22, 2020

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Well I am joining the club of an elements 2021 user who bought and installed on 22 Nov 2020. OK for two weeks till 4 Dec then won't load. Tried many days to find and fix but no luck. 15 Dec 20 Uninstall then re install OK until today, now again it won't open. Have just reinstalled and it works but for how long? The unpaid Adobe 'experts' on here are very good and try their best with most issues but Adobe themselves don't fix the problem. It's very frustrating. If i'd bought something from a shop and it failed after just one month you would take it back but with this your are stuck. No apology from Adobe nothing.

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Community Beginner ,
Dec 22, 2020 Dec 22, 2020

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yep, just screwed. Typical giant corp.The main reason I wanted the program
is for the superior "crop" tool. Other programs "box" the image where this
one you can move any side. Maybe, if everyone would sell their stock that
is overvalued at over $300.00 a share, maybe that would get their
attention. But, that wont affect management. They will leave and go
somewhere else. You are fortunate that it lasted two weeks. Did you use it
daily? Mine didnt last two days.

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Engaged ,
Dec 22, 2020 Dec 22, 2020

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Reboot your computer in safe mode and see how it works.   
I'm not saying any of the following applies to you in particular- they're just  cold hard facts.

People often "blame the program" when in fact such errors are user caused:  Having more than one antivirus program running. not having the latest updates for the OS isntalled, not having the latest video card drivers isntalled- things like that.
Then there are the users who fail to mention that the "edited some settings, and stored some files in places where they don't belong, all because they know their way around computers." 

People will often manually unistall an older version of phtoshop elements, before they install a newer version- they wiull leave the old shortcut (to the editor) on their desktop, and use that to try and start the new version they jsut installed.....

BOTTOM LINE: Reboot into safe mode, see how it works then.  



Start your PC in safe mode in Windows 10 (microsoft.com)

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Explorer ,
Dec 23, 2020 Dec 23, 2020

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Thanks for this tip Glenn. I will try this next time it fails. I am also monitoring very carefully everything I do. I am also adopting a policy of restarting my computer before I load Elements and that is the only program running. If I need something els I will close PsE first.

I agree it is something else that is causing the problem, we just have to track it down. I would also think that with the amount of programs like Microsoft Windows and Adobe who collect user data and crash reports, they should be able to contribute to the problem solving process.

I am sure this thread will continue for a long time but as long as we are making progress it's OK.

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New Here ,
Dec 27, 2020 Dec 27, 2020

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I have had several calls with Adobe support who have tried their best. I thought the problem was finally fixed, the programs worked for several weeks but now they won't launch. I have spent over 15 hours with tech support, giving them control of my computer, which is a leap of faith in itself. The workaround for me is that if i log on as administrator the programs work. but it's a nuisance to fetch elements back and forth from two profiles. I want to use these programs because I'm familiar with them for many years. But the amount of trouble I've had on a brand new spiffy computer is mindboggling. 

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