Just installed Elements 2021 Photoshop and Organizer and trying to import about 17,000 images and Oranizer keeps crashing (and rebooting my PC) before completing the import. I have many HEIC pics from my various versions of iPhones over the years. I am running Organizer on a Windows 10 PC.
Uploading from images already in my PC, and I believe I do have the HEIF extensions installed...Going to the MS Store and trying to launch the install and the program states it is already installed. Is there a way to see what is installed in Windows 10?
Go to Settings>Apps and Features and you should see the following listed:
However, Microsoft has just issued a vulnerability warning about HEIF files and have apparently updated the extensions within the past few days. Take a look at this link. It may be worth using this opportunity to update the extensions on your machine. There is a link in the web page for updating the extension.
I am experiencing the same issue. There is a massive memory leak in the Photoshop Elements Organizer when importing HEIC files. The graph below is approximately 200 images and 2 minutes into the import and you see it is using 26 GB of memory. The memory usage just keeps going up at the same rate until the organizer crashes. If I import 100 images at a time, then it completes successfully. That is not a realistic option though when I have thousands of images to import.
I have the same issue. It seems to be a memory leak indeed!
I am facing the same issue. Whenever try to import media from PC, organizer leak memory so much so that the running browser also crashes.. I am not sure if it is related to AMD machine as I have Ryzen 7 PC! It is very annoying as I cant use organizer at all and even Premiere Elements 2021 crashes too often!