Elements 2021 Organizer keeps crashing while importing. Are HEIC files to blame?

New Here ,
Nov 14, 2020

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Just installed Elements 2021 Photoshop and Organizer and trying to import about 17,000 images and Oranizer keeps crashing (and rebooting my PC) before completing the import.  I have many HEIC pics from my various versions of iPhones over the years. I am running Organizer on a Windows 10 PC.

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Crash or freeze, Organizer, Problem or error, Windows

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Adobe Community Professional ,
Nov 14, 2020

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Are you importing from your iPhone or from your hard drive? 

Do you have the Microsoft HEIF extensions installed?  See this article.

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New Here ,
Nov 14, 2020

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Uploading from images already in my PC, and I believe I do have the HEIF extensions installed...Going to the MS Store and trying to launch the install and the program states it is already installed.  Is there a way to see what is installed in Windows 10?

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Adobe Community Professional ,
Nov 14, 2020

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Go to Settings>Apps and Features and you should see the following listed:

Ashampoo_Snap_2020.11.14_16h40m21s_002_.png

However, Microsoft has just issued a vulnerability warning about HEIF files and have apparently updated the extensions within the past few days.  Take a look at this link.  It may be worth using this opportunity to update the extensions on your machine.  There is a link in the web page for updating the extension.

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New Here ,
Nov 29, 2020

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I am experiencing the same issue. There is a massive memory leak in the Photoshop Elements Organizer when importing HEIC files. The graph below is approximately 200 images and 2 minutes into the import and you see it is using 26 GB of memory. The memory usage just keeps going up at the same rate until the organizer crashes. If I import 100 images at a time, then it completes successfully. That is not a realistic option though when I have thousands of images to import.

 

Sirideain_1-1606678455198.png

 

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New Here ,
Dec 03, 2020

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I have the same issue. It seems to be a memory leak indeed!

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New Here ,
Mar 07, 2021

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I am facing the same issue. Whenever try to import media from PC, organizer leak memory so much so that the running browser also crashes.. I am not sure if it is related to AMD machine as I have Ryzen 7 PC! It is very annoying as I cant use organizer at all and even Premiere Elements 2021 crashes too often!

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