Elements 8 purchase no longer showing up in my Adobe purchase history

[hgm1]

Hello,

I just tried reinstalling a version of Elements 8 in a new computer but it was no longer showing up in my order history, although I do have an account with Adobe. I had used the order history previously to install the program to a new computer.

A call to Adobe support didn't resolve the issue. Any suggestions on what a next step might be?

Thanks,

Harry

[hatstead]

Unless you have the disk for this old version of PSE, I don't know of a way to install.

It is problematic that PSEv.8 will function properly on a modern operating system.

Keep looking on Amazon and the big big box stores for a good price on the most recent iteration of the software, esp. at this time of the year.

[hgm1]

Thanks for the response. It runs well on my old computer using Windows 10. So I assume it will also run on this new computer.

Does anyone know it the serial number is embedded in the computer the software is installed on? AdobeLicencingFilesBackup that shows a bunch of numbers. Might one of these be my serial number?

Thanks,
Harry

Sent from Mail for Windows 10

[Jeff Arola]

Adobe support is supposed to furnish you a link to photoshop elements 8, provided you can give them your pse 8 serial number.

Use contact us under Don't see your app or plan?

on this page:

https://helpx.adobe.com/download-install/kb/downloaded-older-app.html

[Greg_S.]

Your serial number should show up under your Adobe.com account profile's My Products, if you have registered the product. 

[Peru Bob · Accepted solution]

Do you have more than one email address?

Maybe you registered it under another email address.

[hgm1]

Yes, that was the issue. I actually found serial number , otherwise this would likely not have been resolved.

Sent from Mail for Windows 10