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Elements 9 - Older Version Download

May 18, 2019

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Greetings, I purchased Elements 9 back in 2010. I have a new PC and need to re-download it. I contacted the live support for Adobe. They said it was an old product, and they sent me here to the forums to find the link. Can anyone help?

My apologies, Viktela, I have requested that you be contacted directly by our support team and provided a download link.

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Elements 9 - Older Version Download

May 18, 2019

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Greetings, I purchased Elements 9 back in 2010. I have a new PC and need to re-download it. I contacted the live support for Adobe. They said it was an old product, and they sent me here to the forums to find the link. Can anyone help?

My apologies, Viktela, I have requested that you be contacted directly by our support team and provided a download link.

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Adobe Community Professional ,
May 18, 2019

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Try this link.

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Most Valuable Participant ,
May 19, 2019

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Last week, Adobe took down many of the public-facing direct download links for older products, including for this particular version...

So only Adobe Customer Support has the ability to provide such installers. If they sent you to the User Forums to get them, then that is a dead end.

If you have registered your software and it is not available in your online Adobe account (as Greg suggested), then unfortunately, we here cannot help you "find the link" for this version, because it no longer exists in any form we can provide.

Suggest you take the open case back to them with this information. Sorry!

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Adobe Community Professional ,
May 19, 2019

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If you click on the Contact Us link that is on the link I posted before, it will open up a support chatroom.

Snap10_2019.05.19_11h12m55s_001_.png

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May 19, 2019

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I have already been to the "Contact Us" support chatroom. That's where they said they couldn't help me because my product was old. They said to come here and I would find the answer, which seemed cryptic. This is very frustrating, but I appreciate you guys trying to help. Greg, that first link you posted didn't help. I logged into my Adobe account, clicked "Plans," then clicked "Order History." I entered my serial number but it didn't work. It said I had no products, yet underneath that it said:

Adobe Photoshop Elements

[My Serial Number Was Here]

Version: 9.0

Platform: Windows

Registration Date: 10/4/2010

So it still somehow recognizes my serial number, just not well enough to allow me to download it. I guess I could buy Elements new, but it really pains me to have to buy it again. My old version worked just fine. I just have a new computer and need to download it again. Am I SOL?

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Most Valuable Participant ,
May 19, 2019

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Sorry. Try recontacting them, and pointing them to this thread, as well as to this article:

Adobe Limits Software Version Downloads, Including Some Direct Links

Them sending you here to the Forums is regrettably the wrong response, and won't help you... Only Adobe Customer Support has the power to help you now.

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May 19, 2019

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I did recontact them as per Pro's advice. I asked the chat representative to please read the past chat for me as well as this thread (I provided a link). They said yes they would read them and please stay on the line, which I did. About half hour later, they came back and said it looked like I had a technical problem. They then said they would connect me to a technical rep. After waiting an hour, I still hadn't heard from anyone. A few minutes later, the chat support disconnected itself. I suppose there is nothing else to be done.

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Most Valuable Participant ,
May 19, 2019

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I am very sorry to hear you've had these experiences.

Jeff A Wright​, can you help? What should Viktela do to resolve this case? Thanks.

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Adobe Employee ,
May 20, 2019

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Viktela, sorry you are facing problems obtaining the installation files for Photoshop Elements 9.  You mentioned you spoke with a member of our support team, do you have a case number that I can reference?  You can find information on how to locate you recent support cases at View Adobe Support cases .

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May 20, 2019

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Jeff, hello - thank you. I looked it up as you directed and I see two recent case numbers; not sure why there are two but please reference both of them:

ADB-7211316-J5F0

ADB-7217653-S5Q2

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Adobe Employee ,
May 21, 2019

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My apologies, Viktela, I have requested that you be contacted directly by our support team and provided a download link.

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Adobe Community Professional ,
May 21, 2019

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That is very nice for Viktela, but why can the links not remain available for other users who purchased the software in the past? There have  been many posts from users who have a new computer without CD drive, or who have lost the disk,

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Adobe Employee ,
May 21, 2019

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Hatstead, individuals who purchased their software from Adobe directly can use the process listed in Download older versions of Adobe apps to download the installation files.  If the software is not available then please contact our support team at Contact Customer Care so that a download link can be provided.  If the software is not already registered then please use the steps listed in Find your serial number to register the software on http://www.adobe.com/.

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Adobe Community Professional ,
May 21, 2019

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Jeff,

I personally don't have a problem. I just raised the issue so that you would confirm the process.

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May 21, 2019

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Jeff, my gratitude is boundless! I received the links and my beloved Elements 9 is now installed. Thank you, and a thank you to everyone else who participated in getting this issue solved for me - special thanks to ProDesignTools for hooking me up with Jeff. 

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May 24, 2019

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Hello Viktela, do you received the link for Elements 9.0.3 update? I received the link for Elements 9.0 and the updater software is unable to download 9.0.3. Thanks for the answer.

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Viktela LATEST
May 24, 2019

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No, I'm sorry, mine is Elements 9.0.0.0

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