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Just downloaded the Elements 2020 installers. When I execute either one it hits 6%, the window title bar quickly blinks twice. About 3 minutes later, while still at 6%, It tells me I don't have an internet connection. I DO have a good connection. I've tried disabling firewall, anti-virus, and vpn. Same results. I even tried to re-install Elements 2019 with same results. I'm running 64-bit and waayyy exceed all minimum requirements. Has anyone experienced this?
The problem was with the installer timing out. I was direct to the zip file (3.7Gb ! ), which took over an hour to download ( Overloaded Adobe site?). Unzipped, all fixed. Be sure to delete the huge zip file when done.
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Hello,
Please accept our sincere apologies for the inconvenience you had to face. Could you please perform the following steps?
Feel free to reach out to me if you need any assistance.
Thanks,
Medha
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Use a different browser to download.
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I have the same experience of the installer hanging on Windows.
get a new internet provider zour internet connection is broken - despite the instraler loading to a MAC
I have even gone to the trouble of reversing Windows to a previous safe point when Adobe insatlled correctly .
IT SUCKS and ADOBE are useless. Their final iea was to buy a new pc -
AFter some soul searching and trawling I found this on ADOBEW forum..
IT WORKS.
However - no celebrations - I have been witout Adobe for nearly a week. The SUpport tesam need to be utterly ashamed of themselves for not knowing this - the problem is rife.
The management of the support teams ned bonuses trimmed for failing in their duty to ensure that clients are well serviced by a team of professionals not a team of people who are low paid and lack ANY idea of technology and front line support.
once again
THIS TROUBLE SHOOTING STEP works
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The problem was with the installer timing out. I was direct to the zip file (3.7Gb ! ), which took over an hour to download ( Overloaded Adobe site?). Unzipped, all fixed. Be sure to delete the huge zip file when done.
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Glad to hear that you were able to resolve the issue. Hope you have a great time exploring Elements 2020!