Just downloaded the Elements 2020 installers. When I execute either one it hits 6%, the window title bar quickly blinks twice. About 3 minutes later, while still at 6%, It tells me I don't have an internet connection. I DO have a good connection. I've tried disabling firewall, anti-virus, and vpn. Same results. I even tried to re-install Elements 2019 with same results. I'm running 64-bit and waayyy exceed all minimum requirements. Has anyone experienced this?
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I have the same experience of the installer hanging on Windows.
get a new internet provider zour internet connection is broken - despite the instraler loading to a MAC
I have even gone to the trouble of reversing Windows to a previous safe point when Adobe insatlled correctly .
IT SUCKS and ADOBE are useless. Their final iea was to buy a new pc -
AFter some soul searching and trawling I found this on ADOBEW forum..
However - no celebrations - I have been witout Adobe for nearly a week. The SUpport tesam need to be utterly ashamed of themselves for not knowing this - the problem is rife.
The management of the support teams ned bonuses trimmed for failing in their duty to ensure that clients are well serviced by a team of professionals not a team of people who are low paid and lack ANY idea of technology and front line support.
THIS TROUBLE SHOOTING STEP works
The problem was with the installer timing out. I was direct to the zip file (3.7Gb ! ), which took over an hour to download ( Overloaded Adobe site?). Unzipped, all fixed. Be sure to delete the huge zip file when done.
Glad to hear that you were able to resolve the issue. Hope you have a great time exploring Elements 2020!