Elements keeps crashing on PC, windows 10. Elements 2021

New Here ,
Feb 05, 2021 Feb 05, 2021

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So, I recently started using photoshop elements, and the thing keeps crashing once i open a new layer or try to draw for a while. Adobe did not give me a reason, so how should i fix this?

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Crash or freeze

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Community Beginner ,
Feb 05, 2021 Feb 05, 2021

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Running Big Sur 11.3 beta and photoshop elements 2021 when I open two images and I want to copy the one layer to the other image Elements crashes. I tried it in safe mode the same thing happens. I tried removing the preference file for Element from the user library. It still crashes. Yes I realize using the beta of the os can cause odd problems. Any ideas.

Lou Cioccio 

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Adobe Community Professional ,
Feb 05, 2021 Feb 05, 2021

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Try this:

Restore default preferences
Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

Note: Deleting the preferences file is an action that cannot be undone.

Do one of the following:

Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.
A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

from here:

https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html

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Adobe Community Professional ,
Feb 05, 2021 Feb 05, 2021

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If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

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