elements not opening

Explorer ,
Jul 20, 2020 Jul 20, 2020

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my photoshop elements 2020 will not open. why and what to do about it? there are no error codes given.

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Crash or freeze, How to, Problem or error

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LEGEND ,
Jul 21, 2020 Jul 21, 2020

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Is this happening with tthe Editor, Organizer, Home app or all?

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Explorer ,
Jul 21, 2020 Jul 21, 2020

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It happened to ALL. Could not get anything to open. That was yesterday.
Today Photoshop opened but kept freezing when trying to unload images from
a memory card ) to add new images ). It also kept freezing when searching
for images. Today, I closed out the program and opened it again. Things
worked for awhile. I am out of Photoshop Elements for now. Have no idea if
it will open the next time I want to use it.

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LEGEND ,
Jul 21, 2020 Jul 21, 2020

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If the problem continues and you can launch Editor go to Preferences.

 

Choose to re-set preferences on next launch.

 

Then quit & re-start.

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Explorer ,
Jul 21, 2020 Jul 21, 2020

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thank you, I will try that.

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