Highlighted

Elements Organizer (15) is currently not licensed - what to do?

Community Beginner ,
Aug 13, 2017

Copy link to clipboard

Copied

Two weeks after purchasing PSE15 I get this error message.

pse15 error.PNG

Going into the Editor reveals no lisencing info that needs updating.
Googling the issues reveals some older posts from 2012, but none of the suggestions seem to fix the issue.


The setup

  • OS: Win10, upgraded from Win7
    Other Adobe apps installed; Creative Cloud, Photoshop, Lightroom, Camera Raw


Have tried

  • Signing out of my account in the Editor, signing in again.
  • Uninstalling older version of PSE, restarting pc.

Running out of options - hope there is a way of fixing this without a reinstall.

Appreciate any feedback!

Cheers,
Geir

Views

1.5K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Elements Organizer (15) is currently not licensed - what to do?

Community Beginner ,
Aug 13, 2017

Copy link to clipboard

Copied

Two weeks after purchasing PSE15 I get this error message.

pse15 error.PNG

Going into the Editor reveals no lisencing info that needs updating.
Googling the issues reveals some older posts from 2012, but none of the suggestions seem to fix the issue.


The setup

  • OS: Win10, upgraded from Win7
    Other Adobe apps installed; Creative Cloud, Photoshop, Lightroom, Camera Raw


Have tried

  • Signing out of my account in the Editor, signing in again.
  • Uninstalling older version of PSE, restarting pc.

Running out of options - hope there is a way of fixing this without a reinstall.

Appreciate any feedback!

Cheers,
Geir

Views

1.5K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 13, 2017 0
Adobe Employee ,
Aug 13, 2017

Copy link to clipboard

Copied

Hi Geir,

Thanks for reaching out to us.

As per the screenshot provided by you above, what happens when you click on "Photoshop Elements Editor" ?

Ideally it would take you to the license screen sand let you enter the serial number post which Editor would launch successfully.

Please let me know in case something else happens in your case.

Thanks,

Arshla

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 13, 2017 0
Adobe Employee ,
Aug 13, 2017

Copy link to clipboard

Copied

Can you try creating a new user account?

Sign in to that account and then try launching Elements Organizer..

Thanks,
Anwesha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 13, 2017 0
Community Beginner ,
Aug 29, 2017

Copy link to clipboard

Copied

Hi, 

Arshla,  clicking on Photoshop Elements Editor takes me to the Editor app which launches without asking for any serial.
I did try an uninstall/reinstall,which was successful.

However, today, 16 days after encountering the error the first time, the error message popped up again. Did another reinstall, but still wondering what the cause might be.

I guess I could try Anwesha's suggestion next time as I'm afraid it will be a next time.

Best Regards,

Geir

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 29, 2017 0
Community Beginner ,
Sep 13, 2017

Copy link to clipboard

Copied

Once more, 14 days after the last incident, it happens again. Going into PSE Edior does not help, as I'm aldready logged in. Will try creating another uuser for troubleshooting, but that is not a viable solution as I aldready have CC apps connected to the original account.

2017-09-13_PSE-screenshot.jpg

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 13, 2017 0
Community Beginner ,
Sep 14, 2017

Copy link to clipboard

Copied

Following the suggestion of Anwesha, creating a new account did the trick as a workaround.
- Created a new account
- Logged out the original one in the Editor
- Logged in with the new account
- Opened PSE Organizer (trial mode), closed it
- Logged out the new account in Editor
- Logged in with the original account
- PSE Organizer started again normally

I still expect the shutdown to happen again in a forthnight, so the problem is not resolved.
Switching accounts althogehter is not an option as I have CC subscriptions also on the opriginal account.

Still looking for any insightg that can fix the root of the problem, and will keep you posted in 2 weeks when the next incident is expected.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 14, 2017 1
New Here ,
Oct 30, 2017

Copy link to clipboard

Copied

I'm having exactly the same problem.  Finally uninstalled PSE15 and reinstalled and it worked, for about two weeks.  Now tonight the problem is back.  I open up PSE15 and when I try to click on the organizer icon I get the message Organizer not currently licensed, launch Editor but when I do that it says loading the elements organizer workspace, then spins for a while, then I'm still in Editor with no Organizer options.  I also am running Windows 10.  I also have Lightroom and PS CC subscription.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 30, 2017 0