Elements Organizer 2019 hangs on the welcome scree / not starting

[georgk]

Dear all

I have still again and again problem let to run Elements Organizer 2019. 

The SW is running on a WIN10 laptop with latest WIN10 Update version.

My Laptop has an dedicated Graficcard Quadro P1000 and Intel Onbaord UHD Graficcard.

I have several time Installed the Elements 2019,

If I deactivate the Dedic Graficcard P1000 and Install Elements and activate the dedicate graficcard P1000 then the Elements Organizer is running for a while. But now again I have the same problem an d the Organizer is not starting (hanging on Media Controller initialzing...), I have tried to decativate again the dec Graficcard but nothing happens.

I have also tried to set the --> Flag-Entry in „DS.ForceCPUOnly true false“, but also nothing happens.

Any Idea ??

I'm too annoyed that the software doesn't work properly because I spent a lot of money.

Thansk for any Feedback.

Best Regards Georg

[Jeff A Wright]

George, are you experiencing problems opening Photoshop Elements 2019 or Premiere Elements 2019?

[georgk]

Hi Jeff, 

It's Photoshop Elements 2019 .

Best regards

Georg

[Jeff A Wright]

Thanks, Georg. I will move this discussion to the Photoshop Elements forum.  The community in that forum may have additional steps, beyond the helpful steps offered by John below.

[John T Smith]

read below for some ideas... not about Elements, but may help
-https://community.adobe.com/t5/Premiere-Pro/Premiere-Pro-could-not-find-any-capable-video-play-modul...
-Use BIOS https://community.adobe.com/t5/Premiere-Pro/quot-could-not-find-any-capable-video-play-modules-quot-... to select a display adapter
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-nvidia-opti...

[georgk]

Hi John

Thanks for the Input I will have look into it.

Best regards

Georg

[georgk]

Hi Jeff

I have tried several things and hav run the gpusniffer and have the following output:

C:\Program Files\Adobe\Elements 2019 Organizer>GPUSniffer.exe
GPUSniffer testing 126
--- OpenGL Info ---
Vendor: NVIDIA Corporation
Renderer: Quadro P1000/PCIe/SSE2
OpenGL Version: 2.1.2 NVIDIA 441.66 26.21.14.4166
GLSL Version: 1.20 NVIDIA via Cg compiler
Monitors: 1
Monitor 0 properties -
Size: (0, 0, 1920, 1080)
Max texture size: 32768
Supports non-power of two: 1
Shaders 444: 1
Shaders 422: 1
Shaders 420: 1

--- GPU Computation Info ---
Found 2 devices supporting GPU computation.
CUDA Device 0 -
Name: Quadro P1000
Vendor: NVIDIA
Capability: 6.1
Driver: 10.2
Total Video Memory: 4096MB
* Not chosen because of kernel failure.
* Not chosen because of kernel failure.
OpenCL Device 1 -
Name: Intel(R) UHD Graphics 630
Vendor: Intel
Capability: 2.1
Driver: 2.1
Total Video Memory: 6462MB
* Not chosen because of initialization failure.

Is this maybe the problem ?

I have also update toe NVIDA Driver to latest

also what I tried to select P1000 exclusive for Elements organizer.

Best Regards

Georg

[georgk · Accepted solution]

Dear all

My Problem dindn't resolve, my solution was to buy the new Version Photoshop Elements 2020, which is now running well.

Br

Georg

[Jeff A Wright]

Ok. thank you for the update, Georg!