Error Code 131 when installing update to Photoshop Elements 2020

New Here ,
Mar 14, 2020 Mar 14, 2020

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I downloaded Photoshop Elements 2020. It tells me there is a free dupdate to fix bugs.

I get a conflict error code 131. I could not easily find a community reply on this subject

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New Here , Apr 10, 2020 Apr 10, 2020
Ditto. The user is directed to an Adobe page that states that the "fix" involves terminating the conflicting app, but the user is given no clue as what that conflicting is.  Update: Figured it out. The conflicting app in my case was Elements itself. Rather than close Elements itself or ask the user to close it in a more straightforward fashion, the updater instead throws an error message/number, leaving to the user who doesn't carefully scrutinize the text of the error message to believe that so...

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New Here ,
Mar 14, 2020 Mar 14, 2020

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I to am having problems updating Elements 2020, getting error code 131 

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New Here ,
Apr 10, 2020 Apr 10, 2020

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Ditto. The user is directed to an Adobe page that states that the "fix" involves terminating the conflicting app, but the user is given no clue as what that conflicting is. 

 

Update: Figured it out. The conflicting app in my case was Elements itself. Rather than close Elements itself or ask the user to close it in a more straightforward fashion, the updater instead throws an error message/number, leaving to the user who doesn't carefully scrutinize the text of the error message to believe that something more arcane is going on.

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New Here ,
Apr 16, 2020 Apr 16, 2020

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Thanks a lot @michaelc69174223 for the update, this solved my problem. I was looking at everything (firewall settings, local admin rights,...) but all you had to do was close Photoshop elements right after clicking 'install now' when the updater opens in a new window.

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New Here ,
Sep 14, 2020 Sep 14, 2020

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Thank you so much sharing this information. I was trying to figure this out about 3 hours, until I your post. Thank you again. 

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New Here ,
Mar 27, 2021 Mar 27, 2021

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wenn es schliessen will, dann stürzt aber PSE2921 ab!

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New Here ,
Feb 28, 2021 Feb 28, 2021

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Thanks - I spent hours agonizing over what the conflicting software was, but when I closed out the initial page for Photoshop Elements 2021 that was covered over by the Photoshop Editor page which is the real page I needed, then it successfully updated. Adobe really should be more specific that just Error 131?

 

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New Here ,
Apr 14, 2021 Apr 14, 2021

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I am n ot gettin g this error. it tells me to update i click update but it keeps telling me could not launch the updater.  In some cases when i try to exit it tells me to update same prolbem.  Even when I click update of exit same message but will not let me close elements 2021.  Then I have to go to task manageer and shut it down that way.  What Am I doing wrong?

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