• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Error Code 213:11

New Here ,
Jun 12, 2017 Jun 12, 2017

Copy link to clipboard

Copied

I had to reinstall my PSE 13 on my computer due to a computer crash and now when I try to open it I get this configuration error:  A problem occurred with the licensing of this product.  Restart and relaunch this product.  It still appears after I relaunch.  Error: 213:11  Any suggestions?

Views

1.3K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 13, 2017 Jun 13, 2017

Copy link to clipboard

Copied

Hi curlycuezy,

Thanks for posting in Adobe forum.

I understand you are facing issue while launching Elements and getting an Error Code 213:11

It seems you do not have correct permissions on the SLstore folder.

Could you please follow the steps mentioned below :

- Navigate to C:\ProgramData\Adobe

- Right-click the SLStore folder and choose Properties.

- Deselect the Read-Only checkbox.

Hope this helps

Thanks

Regards

Dhananjay

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 26, 2018 Mar 26, 2018

Copy link to clipboard

Copied

How do you navigate to C:\ProgramData\Adobe ?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Valorous Hero ,
Mar 26, 2018 Mar 26, 2018

Copy link to clipboard

Copied

I think he means use Windows File Explorer to locate that folder

The folder ProgramData is normally hidden - in file explorer go to the View menu and check the box that says "Hidden items"

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 11, 2018 Aug 11, 2018

Copy link to clipboard

Copied

Why is this happening?  I get this most of the time that I start Elements 2018, Configuration Error, Licensing, Error Code 213:11

Please let me know why, thanks.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 18, 2018 Aug 18, 2018

Copy link to clipboard

Copied

I cannnot find the ProgramDataAdobe file nor the SLStore on my C drive.  Please help o Error: 213:11

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 27, 2019 Nov 27, 2019

Copy link to clipboard

Copied

LATEST

I followed these instructions. However, I continue to receive the same error message??? Need a solution.....

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines