I had to reinstall my PSE 13 on my computer due to a computer crash and now when I try to open it I get this configuration error: A problem occurred with the licensing of this product. Restart and relaunch this product. It still appears after I relaunch. Error: 213:11 Any suggestions?
Thanks for posting in Adobe forum.
I understand you are facing issue while launching Elements and getting an Error Code 213:11
It seems you do not have correct permissions on the SLstore folder.
Could you please follow the steps mentioned below :
- Navigate to C:\ProgramData\Adobe
- Right-click the SLStore folder and choose Properties.
- Deselect the Read-Only checkbox.
Hope this helps
How do you navigate to C:\ProgramData\Adobe ?
I think he means use Windows File Explorer to locate that folder
The folder ProgramData is normally hidden - in file explorer go to the View menu and check the box that says "Hidden items"
Why is this happening? I get this most of the time that I start Elements 2018, Configuration Error, Licensing, Error Code 213:11
Please let me know why, thanks.
I cannnot find the ProgramDataAdobe file nor the SLStore on my C drive. Please help o Error: 213:11
I followed these instructions. However, I continue to receive the same error message??? Need a solution.....