error importing

New Here ,
Apr 11, 2021 Apr 11, 2021

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Hi, when I try to import photos I see the attached image; with other programs I see the photos perfectly. After seeing the other attached error.

Could anyone help me please?

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Import and export

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Adobe Community Professional ,
Apr 11, 2021 Apr 11, 2021

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What application are you using, you do not import to Photoshop. Could it be Photoshop Elements?

 

Dave

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Engaged ,
Apr 11, 2021 Apr 11, 2021

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Your first image is from the Phtoshop Elements Organizer. It appears your thumbnail database is corrupt.
Do the following- doing so will cause Organizer to recreate your thumbanil data base.
Really no difference than when the Windows thumb.db files get corrupt in a program- you just delete it and restart the program- window rebuilds the thumbnail database automatically as needed.

If this doesn't work, just remove the OLD from than renamed file and rebot organizer.

As with anything I suggest: do all this at your risk. 


2021-04-11_130427.jpg

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Adobe Community Professional ,
Apr 11, 2021 Apr 11, 2021

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Hi , I've moved your post from the Photoshop forum to the Photoshop Elements forum where you are more likely to get help with your issue.

Dave

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Adobe Community Professional ,
Apr 11, 2021 Apr 11, 2021

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As @Glenn 8675309 has already said, you might need to clear your thumbnail cache as per his instructions.

 

It might also be that your images exceed the maximum file size for Elements Organizer:

 

Photoshop Elements maximum image size limits

 

You don't state which version of Elements you are using. I suspect it is a fairly old one. The error message that you have posted was related to earlier versions of Elements and was often solved by turning off the Media-Analysis features. Have a look in your Organizer Preferences (Edit > Preferences) under Media-Analysis.

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Adobe Employee ,
Apr 12, 2021 Apr 12, 2021

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Hi,

 

Can you try right clicking the corrupted thumbnail and select 'Update thumbnail'?

 

Thanks!

 

 

 

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