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Error Message Rejecting File Save Name

New Here ,
Feb 20, 2019

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I'm using Elements 2019 and can not save an edited image with a different name.

Whether I choose Save or Save As; or check the Save as Copy box or not; the error code is the same for all choices and says it can not find the file. It also  gives me the same error message if I try to save the image first without making any edits to it.  

For instance is says can not find D:/Pictures/IMG_1234 Copy.jpg, Check file name and try again.

Of course it won't find it, I'm trying to rename it!

Thanks for any suggestions.

Dead in the Water.

Hello Nancy,

Thanks for trying out the suggested steps.

Request you to try out the solution 2 mentioned in this video.

Photoshop Error Message... - YouTube

Though the video is regarding the same issue in Photoshop, it might be of some help in your case. Please note that when you reach the 'Allow an app through Controlled folder access' step, you need to select the PhotoshopElementsEditor.exe file. This exe file could be found at C:\Program Files\Adobe\Photoshop Elements 2019

Please try this out once and let me know if it offers any help.

Also, we'd like to thank you for bringing the security issue to our notice. We would never ask for your serial number so please refrain from sharing it with any individual.

Thanks,

Medha

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Error Message Rejecting File Save Name

New Here ,
Feb 20, 2019

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I'm using Elements 2019 and can not save an edited image with a different name.

Whether I choose Save or Save As; or check the Save as Copy box or not; the error code is the same for all choices and says it can not find the file. It also  gives me the same error message if I try to save the image first without making any edits to it.  

For instance is says can not find D:/Pictures/IMG_1234 Copy.jpg, Check file name and try again.

Of course it won't find it, I'm trying to rename it!

Thanks for any suggestions.

Dead in the Water.

Hello Nancy,

Thanks for trying out the suggested steps.

Request you to try out the solution 2 mentioned in this video.

Photoshop Error Message... - YouTube

Though the video is regarding the same issue in Photoshop, it might be of some help in your case. Please note that when you reach the 'Allow an app through Controlled folder access' step, you need to select the PhotoshopElementsEditor.exe file. This exe file could be found at C:\Program Files\Adobe\Photoshop Elements 2019

Please try this out once and let me know if it offers any help.

Also, we'd like to thank you for bringing the security issue to our notice. We would never ask for your serial number so please refrain from sharing it with any individual.

Thanks,

Medha

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Feb 20, 2019 0
Adobe Community Professional ,
Feb 20, 2019

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Try saving to a different drive.

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Feb 20, 2019 0
New Here ,
Feb 22, 2019

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Thank You Peru Bob for responding.

Sadly your suggestion did not work.

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Feb 22, 2019 0
Adobe Community Professional ,
Feb 22, 2019

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As Medha_Sharma  suggested, is ther enough free space on the drive?

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Feb 22, 2019 0
Adobe Employee ,
Feb 22, 2019

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Hello,

Please accept our sincere apologies for the inconvenience you had to face.

Could you check if you have sufficient space in your hard disk?

Also, check if your scratch disks are full. Photoshop Elements scratch disks, plug‑ins, and application updates

Let me know if your issue is resolved.

Thanks,

Medha

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Feb 22, 2019 0
New Here ,
Feb 22, 2019

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Thank You Medha,

I have a brand new computer running Windows 10.  It has a separate 2TB drive solely for my photos and 32GB RAM. There's plenty of room there!.  The Scratch Disk has 858 GB to work with and the RAM assigned to PS Elements is 20946 MB. That's at the top end of the recommended amount. .

I tried another idea I had, which was to make sure the file was uploaded into the Organizer first, but that didn't do it either!

I think something else is going on.

~Nancy

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Feb 22, 2019 0
New Here ,
Feb 22, 2019

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Medha,

I'd like to share what I considered a security issue on this post with Adobe. I didn't know what else to do with it so I hope you know.  The first email I received on my question said it was from the "Team Adobe" but I don't think it was.  I've attached the email for your review and action as necessary.  I think it was someone trying to possibly steal software or at least use its serial number for their purposes.  Please let me know if it truly was from Adobe or not. Ok, so I couldn't find a way to attach an email item, I'll copy and paste. . . . 

The Internet Headers: 

Received: from VI1EUR04HT184.eop-eur04.prod.protection.outlook.com

(2603:10b6:a03:74::39) by BYAPR03MB4325.namprd03.prod.outlook.com with HTTPS

via BYAPR05CA0062.NAMPRD05.PROD.OUTLOOK.COM; Wed, 20 Feb 2019 21:03:23 +0000

Received: from VI1EUR04FT035.eop-eur04.prod.protection.outlook.com

(10.152.28.51) by VI1EUR04HT184.eop-eur04.prod.protection.outlook.com

(10.152.29.30) with Microsoft SMTP Server (version=TLS1_2,

cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384) id 15.20.1643.11; Wed, 20 Feb

2019 21:03:22 +0000

Authentication-Results: spf=pass (sender IP is 204.93.64.117)

smtp.mailfrom=adobe.com; live.com; dkim=pass (signature was verified)

header.d=adobe.com;live.com; dmarc=pass action=none header.from=adobe.com;

Received-SPF: Pass (protection.outlook.com: domain of adobe.com designates

204.93.64.117 as permitted sender) receiver=protection.outlook.com;

client-ip=204.93.64.117; helo=mx1-out5.phx1.jivehosted.com;

Received: from mx1-out5.phx1.jivehosted.com (204.93.64.117) by

VI1EUR04FT035.mail.protection.outlook.com (10.152.28.160) with Microsoft SMTP

Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384) id

15.20.1643.11 via Frontend Transport; Wed, 20 Feb 2019 21:03:21 +0000

X-IncomingTopHeaderMarker: OriginalChecksum:8FCA0A4A6E9C7400958715E6270CB6626941582110EDEA30D37325C972671043;UpperCasedChecksum:80C75A92487030AA12DD4950E87554572D848FC93630516D2244C0E86CA308CD;SizeAsReceived:1772;Count:17

Received: from adobe-v8-wa02.dynphx1.jivehosted.com (ip50-vlb1-services.phx1.jivehosted.com [10.160.25.50])

by mx1-out5.phx1.jivehosted.com (Postfix) with ESMTP id 37BBD880913

for <nahoman@live.com>; Wed, 20 Feb 2019 21:03:20 +0000 (GMT)

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=adobe.com;

s=default; t=1550696600;

bh=H6lfWA9btneFXQlypiPkFBZAH7x4pyT6GiX2IkT/5Gs=;

h=Date:From:Reply-To:To:In-Reply-To:References:Subject:List-ID;

b=EbZL8bBRXoVUalmh2NdRkkqsiH3kueKPTy+qAOg2Z8rm0mOKJ5U6jEmUu4BheDVOt

  wg49S6xIIpDDvQlyN3KyXnaou1Vnn4DuaG1ea7fb8v4eyuxsP/DSNqdo3m1aEgvxbr

  gW79fjqZP4eJT4h92kLkNfj7z9oxMP2ALQljQ89iYqW/aCYRE/gBfPX+CryTvGO3Dd

  UskBSUs1pei9stBlxrhi1NduxYJZQXdtxAIkcPJRk/Sse8Bd7NWliCogJ+Z5HDbd8H

  fzYziseBjmv82DMnsyXDtuoLAVIQ1juV1Yj+aPtIPAo7QLhs7m1Xa2GPLBR3WdI4Nl

  SLtNI173bzokg==

Date: Wed, 20 Feb 2019 13:03:20 -0800

From: Adobe Emily Foster <forums_noreply@adobe.com>

Reply-To: jive-1595609158-9eoi2-1swlb2-2jxq@adobe-v8.hosted.jivesoftware.com

To: Nancy Homan <nahoman@live.com>

Message-ID: <109016030-119150-3-15100637-1550696598251-105-252595-3-15100637-1550696599273.jivesbs.jivemailuser@https://forums.adobe.com>

In-Reply-To: <109016030-119150-3-15100637-1550696598251.jivesbs.jivemailuser@https://forums.adobe.com>

References: <109016030-119150-3-15100637-1550696598251.jivesbs.jivemailuser@https://forums.adobe.com>

Subject: Re: Adobe Emily Foster has sent you a message - Error Message

Rejecting File Save Name

MIME-Version: 1.0

Content-Type: multipart/mixed;

boundary="----=_Part_104831_333259903.1550696600214"

Auto-Submitted: auto-replied

X-Auto-Response-Suppress: OOF

List-ID: null

Content-Disposition: inline

Body of Email:

Do you have Adobe PSE 2019  Serial Number and is it for Mac or Windows? in which language of the product do you have?

Thanks & Regards
The Team Adobe

Continue the conversation by replying to this email, or going to the direct message on Adobe Community

  This email was sent by Adobe Community because you are a registered user.
You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences

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Feb 22, 2019 0
New Here ,
Feb 22, 2019

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Medha,

another thing I tried that didn't work.  Hopefully this can be another clue.

I saved a copy of the file in Windows and brought the copy into PSE Editor. I got further down the saving process but in the end still got the same 'can not find file' error message.

CantSaveErrorMsg.PNG

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Feb 22, 2019 0
Adobe Employee ,
Feb 22, 2019

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Hello Nancy,

Thanks for trying out the suggested steps.

Request you to try out the solution 2 mentioned in this video.

Photoshop Error Message... - YouTube

Though the video is regarding the same issue in Photoshop, it might be of some help in your case. Please note that when you reach the 'Allow an app through Controlled folder access' step, you need to select the PhotoshopElementsEditor.exe file. This exe file could be found at C:\Program Files\Adobe\Photoshop Elements 2019

Please try this out once and let me know if it offers any help.

Also, we'd like to thank you for bringing the security issue to our notice. We would never ask for your serial number so please refrain from sharing it with any individual.

Thanks,

Medha

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Feb 22, 2019 0
New Here ,
Feb 26, 2019

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Medha.

BINGO!

That worked perfectly.

Thank you so much for your help.

Carry on lighting up other people’s lives today!

~Nancy

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Feb 26, 2019 0
Adobe Employee ,
Feb 26, 2019

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Glad it worked for you, Nancy! Happy to help.

Regards,

Medha

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Feb 26, 2019 0